Costa Coffee — Restaurant in Cambridge

Doesnt even deserve a 1 star, Visited costa last night around 8.15pm after a stressful day and went to the counter to order a few drinks. We was told by a lad to use the machines, I explained that I preferred not to and they were also very dirty which you could clearly see. Everytime I asked can I just pay at the till, he and another girl said 'use the screens'. Of which I walked to the screens and half of them were already half way through orders and just left, I tried one machine got half way and it froze, which them made me realise why they were all left with half orders, we them asked again can we pls just order t the till. They were both like 'use the screens'. I just want to point out we was the only customers there and they were only stood there giggling and chatting anyway. If the screens were an only option which we still didn't get an answer about then maybe they could've offered to assist. We then said 'the screens arent working so don't bother'. And we left. Of all the places to work, surely training to work in such a place with a bit of understand and sympathy wouldn't of hurt them. Such poor customer service and I now realise that from looking at the other reviews. No one chooses to be at hospital, but having to deal with this after a stressful week really annoyed me last night. Clearly some staff don't want to work and most definetly don't...

Stopping for a quick coffee at the Costa in Addenbrooke's Hospital was like stepping into a surreal parody of a coffee shop. Picture this: their new electronic purchasing screen – the brainchild of someone who clearly hasn’t used a TESCO self-checkout or a McDonald’s kiosk – is as intuitive as quantum physics. We ordered our coffees to have in, naively expecting the usual crockery. Instead, we were handed disposable cups because the dishwasher decided to take a sabbatical in August. Cleanliness? Well, it seems Costa’s motto is “Why clean today what you can put off indefinitely?” One staff member was performing the art of stationary mopping, a technique where you stand still with a mop and hope the dirt is intimidated into leaving. The chairs' upholstery looked like it had been through several wars, and the tables hadn’t seen a cleaning cloth since the last ice age. Honestly, Costa, why not just replace the whole operation with those funky DIY machines? They already pump out the aroma and play background sounds – who needs staff? Barista skills? Pfft, the machines do all the work. If profitability is your goal, just go full robot. At least the robots won’t ignore...

Attitude awful. There was two of them on a shift- tall and very polite, smiling guy who brought me a soup from the back ( none in a front fridge) well done to this guy customer service 5 stars! But the second barista - girl with long dark hair.. she rolled her eyes on me when I came back with my soup because was still cold inside. She was questioning me by touching plastic melted soup container .. am sorry I should ask her to put her finger inside and check maybe she will learn, any ways of course she heated up the soup to extreme level.. ow dear. Also when I asked for a toast she respond in front of all the customers that is from yesterday and she can’t sell it.. why it is still in a store? No thank you no kiss my a… very disappointed. We are sick people here and that ignorant behaviour it’s just awful.

Anyways I hope that lovely young gentleman won’t loose his passion...