THEY WRITE DOWN YOUR BANK CARD DETAILS! Found out this evening while making my takeaway order over the phone that they write down your card details and then process your payment through the card machine after you have hung up.
I placed my order then wanted to pay by card, I was then asked for my card details which I gave over the phone. At this point I realised I hadn't been told how much my order was so I asked. The staff member told me to wait as she worked it out. I asked how she just processed my payment if she didn't know how much it was? Then she told me she had wrote my card details down on paper. I thought they had been put straight into the card machine as it should be done. I was passed onto a male superviser who asked me if I wanted to cancel the order and pick it up instead and pay on arrival. I pointed out this would make no difference as you have already got my card details written down on paper. And the whole idea of a takeaway was so I didn't leave my house.
This is against Payment Card Industry Directive on Security Standards. Card details should be kept private and should not be written down. I did not give permission for my personal details to be written down. I do not know that they will follow the requirements to safeguard my details and dispose of them accordingly.
Ther supervisor told me he strongly suggests I cancel my card and get a new one. This indicates to me that my details on a peice of paper are not safe and are not going to be disposed of correctly, or why else would I have to cancel my card?
I was told all ther customers pay this way, well I am sure they are not aware they are writing down ther bank card details. This is not good practise and I am sure others would not be happy either.
Payments took over the phone should be processed while the customer is on the...
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