Cookie Crumble Desserts — Restaurant in Charnwood

Me and my partner have ordered from this company quite a number of times now, we normally had cold desserts and they have always been nice. However, they are usually late, tonight it was 20 minutes late and our hot desserts that we ordered were stone cold, so when we phoned the restaurant to make a complaint as the food wasn't cheap, all the 'so called' manager did was shout down the phone at my partner and eventually hang up on her. So I called the restaurant back as this was atrocious customer service, and he then told me of I want a refund I have to go through just eat, which is fine but he didn't tell my partner that, then proceeded to shout at me and tell me not to use there service again, and again hung up the phone! I don't usually post reviews, but as thus was a sort of impromptu date night from home due to lockdown restrictions, it ruined our whole evening, so I post this as a warning to other...

Preordered £35 worth of desserts to be delivered to Barrow (next village) today 22nd September. Ordered at 11am for their 1st delivery slot at 15:45. 5 desserts 2 milkshakes. I then received a text message at 15:36 to advise that the order had been cancelled as they were unable to make it? 2 x milkshakes. A vegan Fudge cake, white choc Fudge cake, waffle, cookie dough and a sundae? No explanation nothing just I would get a refund. Try to call 3 times to find out why but no answer. It was our 1st time ordering and we are very...

Considering their delivery cost on deliveroo is £5, it's not fast. Deliveroo said its been delivered. It has indeed not been delivered. I rang and they blamed the machine, having worked with deliveroo I know this is complete lies as its the driver that determines the delivery not the machine back at the restaurant. Deliveroo themselves said they couldn't contact the restaurant and that it will take 72 hours for a refund to even be processed. So now I have no dessert...