Hare & Hounds — Restaurant in Chorley

Well what can I say, Absolutely disgusted in the way I got spoken to today. Presumably from the manageress . Of all the 1000's of places I have visited this experience has got to be the worse I have ever experienced. After a close family loss my partner invited me for some late lunch here to take my mind off things, The atmosphere was warm and friendly with the bar staff and I ordered some lunch of cheese pie chips and coleslaw, my partner ordered the chilli chips and rice. As I started eating the meal I said to my partner the pie is nice and tried the coleslaw which was presented nicely in a separate pot on the plate. On the second fork I had there was a long hair hanging from the folk. Im a kitchen manager and mental health support worker so I understand mistakes can happen and I have empathy and patience, my partner lifted it up to the light and it was a long brown hair. The barmaid asked if everything was okay and I said I found a hair in my coleslaw but it was fine as it was separate from the main dish. She offered to swap it and I said it was okay I don't want to make a fuss. And mistakes happen in a kitchen, She took the hair and went into the back. Within seconds this lady came charging over to me with the hair in her hand putting it up towards the side of my head and started saying this is your hair my staff do not have brown hair. I explained it was fine and that it was not mine as mine was bright red, This lady was very unprofessional and made me extremely upset and embarrassed as people in the place was looking over as she raised her voice saying I have never had a complaint, I explained I hadn't complained the bar maid had simply asked me if everything was okay after seeing me pull the hair off my fork of coleslaw and I had said there was a hair in my coleslaw, I have never in my life experienced this kind of treatment over someone else's mistake and not accepting responsibility. I asked her to check the camera so she could see me pull it from the middle of the coleslaw she made me feel that bad raising her voice and stomping off behind the bar, she was having none of it. I'm so glad I was not supporting a client as this would have been a horrendous situation to deal with. The manageress is disgraceful and needs training in customer relations. Disgusted and shocked. My first ever negative review and hopefully my last. Would give 0 stars if I could. The most unprofessional service I have...

Terrible! They were 5 minutes late in opening, we ordered cheesy chips with took 24 minutes to arrive only after I asked where they were. I was told that there was an order before ours that's why they were taking time, the 1 guy who ordered, 2 minutes before us, received his tuna mayo & chips order within 10 minutes, why then did we wait a further 14 minutes before we got ours?? However, I wish we hadn't got them, they were the most bland cheesy chips I've ever tasted. The chips were pale and tasteless and the cheese was rubbery, bland and limited. They've obviously bought the cheapest potatoes and cheese they could find. Simply terrible, we couldn't eat them, neither could the chap before us, he left his chips as well as his bread, he scraped the tuna off and just ate that with the bit of side salad. So I wonder how bad the bread and butter was!!!! Cheap I expect. We also ordered 2 coffee's which were weak (no surprise there) and look-warm. Rest assured I'll never eat...

AVOID. We walked in and sat down at a table. i went to the bar for four menus. returned to the bar to order four main courses and drinks, the girl who served me seemed friendly. the meals arrived, cheese and onion pie, very nice. two chicken curries that were just about warm enough, { served on cold plates } and my fourteen year old son had fish, chips and mushy peas. the fish was watery and the peas were just warm. my wife and i tasted the fish and both agreed it was not very good, my son ate what he could but left all the fish.when we complained the girl asked my son if he wanted another meal but as we had all finished he said "no thanks" . he was then offered a packet of crisps instead of his £8.95 meal. i asked for a refund for the one meal only, and was told NO as we had the crisps instead. ABSOLUTELY DISGRACEFUL. avoid...