Café Plus Severalls Business Park — Restaurant in Colchester

RUDE RUDE RUDE - Customer service appalling!

Please don't waste your money here. Today I ordered online and previously ordered on three occasions the brie, bacon & cranberry melt and twice added comments asking for a decent amount of bacon as previous orders have had very little despite paying for an extra rasher (which actually was only a couple of extra tiny squares cut up).

When I placed my order today, I put in the comments asking for a decent amount of bacon as before it was just like eating a jam sandwich. Owner called me shortly afterwards to say she was there last time when my previous order came through and watched the server make it (poor girl). I replied and said I was amazed she remembered and said that there wasn't the extra bacon I had paid for. Because she was so rude, I kindly asked her to cancel my order.

After the call, I popped over as I work next door and asked that she refunded me only for her to just go on about the bacon again. I let her know that her customer service was appalling and I won't be returning. I've been a customer there for 10 years and since the new ownership, I've seen it slowly go down hill.

BTW, the staff here are lovely and are always welcoming and friendly, maybe the owners should take a leaf out of their book and also book onto some customer service...

This place used to be great, but over recent weeks it's been appalling. Items missing from orders, cold food, late deliveries. We thought it was the web ordering so decided to phone the order through today. We were told there was a wait and delivery would take 45-50 minutes... fair enough, after chasing them at 1 hour we were apologised to and told chef is on the breakfasts now... after another hour we called to cancel the order as it was now closer to lunchtime!!

10 minutes later the delivery arrives and we explain we canceled only to witness a full on shouting match between the driver and her boss through our open door - we had to apologise to our clients who witnessed the shouting and screaming from the other end of our telephone. I am sure the screaming match could have taken place in the drivers car, not throughout our offices.

We've stuck it out for weeks, hoping things would improve, but for now, especially with the disgusting and unprofessional behaviour on our door step, we are done.

I hope...

Myself and 5 colleagues turned up at 10am, there was 4 people in front just ordered, plus 2 behind us so a total of 12 people in the cafe We get to the till to be told there is a 25 minute wait, we'll its either look for somewhere else to go but we thought 25 minutes won't be too bad.

Well the 25 minutes came and went, when finally asked at 40 minutes how much longer to wait they said the food is on its way. 2 breakfasts came out then a good 5 minutes passed before anymore came out, I was nearly finished before we all had our food. The wait was certainly not worth it, the eggs are precooked and cut like rubber, tinned mushrooms, small tinned tomatoes which tasted horrible, the positive things was real bacon, good Hash browns. I will never return there especially if its busy as its a shambles when quiet and definitely don't recommend going there especially if...