Munch pizzeria & grill — Restaurant in Doncaster

I would rate zero if I could!! Taken payment twice from our account and unwilling to resolve, terrible customer service! As a customer for a couple of years and ordering multiple times a month I would at least expect them to resolve! Absolutely shocking. Will not be ordering again.

EDIT As a customer I would have expected you to deal with this better than you have. I do not understand how my bank can resolve this when my proof clearly shows that 2 payments have been accepted by you. You sent me a screenshot of a payment received, how do I know that there isn’t 2 screenshots of both payments? There isn’t any proof that the second payment wasn’t received? You have seen proof that 2 payments have been taken by you and then try to blame ‘online’ by saying you haven’t received it. So you are saying my money is just floating somewhere? Money grabbers and not...

Very random and frustrating one this... have use them 20 plus times as although not the quickest, the food is usually spot on. Ordered tonight and came about an hour later. Order was totally wrong so tried to call them ASAP as the driver sped off too quickly to catch him. Phone doesn't ring through after a dozen attempts so tried to email. It's obvious no takeaway reads emails but even the order processor, Ace Order, doesn't have a working email or phone number. Won't bother ordering again and it's only my general laziness and the order being 20 quid, that I don't drive to Bentley and ask them to sort it...

I would give it no stars if i could i am still waiting for food 2 hours i have been waiting and i cant ring the takeaway due to the phones lines have been turned of i am raiseing a compliant with justeat about this service, they have told me that munch have been busy and that one of the drivers car has broke down however so the one star on here goes to just eat because munch deserve nothing i have not even had a phone call to say its going to be late i have cancelled the order and got a full refund disgusted...