We arrived at the bistro after a lovely day in the wildlife park our table was booked for 17.15 and we had 2 hours to dine before we were back off into the park for the winter illuminations this should have been plenty of time……..I was wrong!! First impressions were great we were seated straight away and had our drinks order taken these arrived quite promptly so thank you to the bar man who looked like he was in his own cocktail movie behind the bar. We waited over 15 minutes to order meanwhile about 5 other tables were seated and they all ordered before we did!! The young waitress was either new or very inexperienced when it came to prioritising customers. When we did ordered, 2 starters and a kids meal we asked for that to come at the same time as our granddaughter was getting hungry. The starters were out pretty quickly but we had to ask for the kiddies meal as they had forgotten. The Camembert cheese starter was probably the best meal of the evening however the bread was un toasted and the roasted garlic was not roasted at all. I always though bruschetta was toasted maybe I’m wrong because the prawn starter was just on bread!! This was where we seemed to be forgotten we finished our starter and no one was interested in clearing them away after what seemed like ages and we were now 18.20 I asked a young man who seemed very surprised to take away the empty plates and asked if they could bring the main courses. Maybe that was my mistake, maybe he didn’t inform the kitchen because we then waited over 30 minutes for 1 burger, 2 chicken burgers and a halloumi baguette!! I even asked twice how long it was going to be to be told the kitchen was very busy. Now I’m sorry but I don’t believe you as by this point most customers had left including the tables that came in after us so why did we have to wait so long and let me say it was not even worth the wait!! All of the burgers were cold and the halloumi which I thought may have been nicely grilled and bursting with pesto flavour sadly had seen no grill and had no pesto at all I could have made better at home. We were so disappointed and it really wasn’t worth the money or the wait!!