Starbucks Coffee — Restaurant in East Hampshire

Great Starbucks location. The service was outstanding both staff working today really delivered outstanding service and had good product knowledge and a friendly service. I am a regular Starbuck customer in London but it was my first time in the Hampshire area, however it was the best service I had and that's not to say that I had ever received bad service before at Starbucks but it's a testament to how well trained and experienced the staff at this location had been today. We ordered three Cortado's and a innocent sparkling fruit drink. The atmosphere was calm and friendly and both staff named Molly delivered five star service with their product knowledge, helpfulness and friendly approach. The coffee order was made perfectly as I request and the staff also suggested I should try it with the blond option next time which I...

The staff named Molly who was on duty today 10th of May 2024 at 1600 hours, who has an American accent was simply so rude. She was wiping one of the tables when she saw my 5 years old little boy with my husband eating his Mcdonals inside, she said "YOU CANNOT EAT MCDONALDS HERE, IT SOUNDS FUNNY BUT IT TAINTS ON THE SMELL OF THE COFFEE". We explained to her that we are waiting for our starbucks frappucinos (3 orders) in the till, and we want to stay and drink inside the store. She sent us outside without any considerations, when the store is almost empty of customers. Can't you show little respect to the customers, Molly? So we had no choice and...

3 guys working behind the tills, 2 of them working the drive-thru and 1 older scruffy looking guy who came out and asked smugly “Can I help at all?” Did the fact that I was stood in front of the tills waiting for about 5 minutes not give you the indication that yes, I was in fact waiting to be served. Terrible, terrible service - part of the reason you’d expect to pay the extortionate prices at Starbucks is for the good service that comes with it, this unfortunately is a branch that does not live up to good service standards and is run by people who clearly do not care about customer service. Pick a different coffee stop on your journey is my...