Went for my mother's birthday meal last night, booking of 10. Arrived, ordered drinks and when the whole party arrived we ordered food. We had 2 separate orders from out table, 1 order went through fine, the other order would not go through for some reason so we asked a member of staff to go check as we had put it through on the app twice and didn't want to be charged multiple times, we told them one order had gone through from our table for starters but the order for mains wasn't, we told him it was mostly burgers etc he came back and told us it had gone through and would be a hour wait, we u him and waited a hour, the starters come out and we asked about mains, the young girl looked confused so we explained what had happened so she went to check and the order for mains hasn't gone though... we described the member of staff we had spoken before and was told our description of the him was wrong - 10 people remember him with glasses but he doesn't have glasses, so she went and got another member of staff who told us our order hadn't gone through but she would take it now, we explained we was told it had gone through and she offered a pathetic apology. Whilst my sister was putting through the order the one who told us the order had come though came to the table - he was wearing glasses! So we was all called liars for we was telling the truth ! Whilst we was still waiting for the mains the children's meal pudding came out - we explained to the girl that we hadn't even had our mains yet and sent it back to the kitchen By the time our mains came out it had been over a hour and a half and it was very disappointing, not worth the wait at all - they even got the child's meal wrong so that needed to be redone. We asked for the ice cream to be brought back out to then be given a empty bowl for ice cream when we had originally ordered the ice cream and strawberries.

We drove from Mablethorpe which is about 45mins away as we had heard good things, this place is a shambles! And needs a serious lesson in customer service. When someone goes in for a birthday meal normally the birthday girl gets made to feel special but we felt forgotten about. I have worked as a waitress most of my life and the lack of a apology disgusted the whole table. We don't expect freebies but a more sincere apology would of been nice!