This was a meal that was booked for a birthday treat. Upon arrival it was deemed that my booking had not been processed using the online system, however the friendly and kind man who greeted us, told us although it was busy, he would be able to seat the 2 of us. The table we were allocated was a nice quiet location, however the menus were dirty and the table lamp holding the candle had old food stuck to it. I ordered two Bacardi mojito cocktails and loved that the menu showed the glass it was to be served in. When the Mojitos arrived they were served in a martini glass and did not have the ingredients suggested such as lime and mint. I politely pointed this out to our waitress when she came to take our food order and she kindly told me she would have them replaced for what they should be. The cocktails that were then served were absolutely delicious! We then ordered our starters, the calamari was delicious, however the cheese mushrooms were not quite treat. They were whole baby mushrooms in a watery unseasoned cheese soup. The menu suggested it would be a cheese and spinach sauce, however there was 1 leaf of spinach amongst the slop. We appreciated the restaurant was busy, and that they had seated us having not received a reservation, however the time it then took after starters to mains was nearly 45 mins. At around 30 mins of waiting, the lettuce bowl for my daughters steak was served. 15 mins later both our plates turned up and were presented lovely. However, I very quickly realised that the maple chicken I had ordered off the menu was unseasoned and not cooked well. I explained this to the waitress when she came to check how things were. I showed her the chicken and she understood and asked if she should take the plate back and ask the chef to render down the fat and skin and season it some more. I stated that would be lovely. The steak was slightly fatty and not cooked to taste, however due to being hungry and waiting so long my daughter tucked in. My plate then was served around 10 minutes later and apart from the chicken having more sauce coated on it and reheated, there was no difference in the way it was originally served. The waitress could see the disappointment and came back over, she stated she could get me something else or a fresh plate. By this point I was fed up and hungry but Heather the waitress was lovely and it was decided she would get me a chicken burger. My daughter had finished her meal by this point. My chicken burger arrived, unseasoned and tasteless but I just needed something of substance to eat so coated it with mayonnaise and consumed. Finally for dessert we ordered the chocolate brownie and the cinnamon and coconut tarte/cheesecake. The brownie was rich and delicious, however the cheese cake dish again not quite the treat… looked great on the plate however was thick and dense and has zero taste of coconut. As a cinnamon cheesecake, it would have been fine with a bit of cream or ice cream on the side to make it more pleasant to eat. The food and wait time was a real let down and by the end of the night and 3 hours after arriving we were both just left feeling fed up and disappointed. However, Heather was very accommodating and having known the experience we just had, she deducted £10 from the overall bill and apologised, which was very...
Read moreMyself and my partner were so disappointed with this visit as the ist visit a week ago on 21st october was absolutely amazing,the staff were lovely and couldnt do enough for us, especially one waitress,above and beyond,with every mouthful I was literally going mmmmm as the food was spectacular,I'm very much a food critic and cannot find quality resteraunts who can cook to my standards,especially steak or calamari.Being from Shetland Isles I know how to cook fish which the calamari was astoundingly cooked to perfection. I truly thought I'd at last found a resteraunt that I'd be visiting time and time again....BUT ALAS from the second we arrived we were met by a waitress or person of higher status that she couldnt find my booking which I had done online, I was perceived as I was lying and had not booked which was extremely embarrassing to say the least ad she kept asking for proof on my phone which I did so 3 times with people behind us waiting,she said well we can try to find a table for you which by this time most customers were sitting staring at us walk through,she sat us at a dimly lit table for 2 which you couldn't pull chairs out without hitting into next customer. I made the server award that i had booked a table in windows which was confirmed by email and by txt but she just said " oh well we cant find your booking so this is all we have!!" Which i had been receiving txts previously to confirm and welcome me my booking.Then another waitress came to take our order and which she proceeded at calling me and my partner " darling!!" Which she did on numerous times on her visit to our table,I asked her a question and she totally ignored me to then say I'm writing stuff on my ipad,not even looking at me as she spoke. When our food arrived it was appalling to say the least,the calamari was so tough it couldnt cut and hadnt been seasoned this time,the food was cold,my chicken without exaggeration was so hard I couldn't cut through it, everything was badly cooked,we were so disappointed as I'd just been to hospital and my partner had said to cheer me up then we would visit the resteraunt again as he knew I was amazed by our ist visit,but if I had this sort of service the ist time then I would never have come back for a second. We were recommending to all our friends and family to visit your restaurant but after this visit we have told them not to go as we were so let down. I do not appreciate being referred to as Darling by a waitress and the food wasnt editable.. we did notice that there was completely different chefs on and not the same waitress and staff on when we ist visited.. On our departure we werent asked how the meal was even though I'd left my chicken as couldnt cut through it,we werent going to express our concerns or disappointment as the lady who showed us to table had embarrassed me previously in front of customers so i wasnt going to go through that again... I'm so upset at the fact that I honestly thought I had found a resteraunt which I really enjoyed the service and the food as the ist visit was amazing 10 out of 10 but as I said before the second visit a total of 0 out of 10... Thankyou for taking time to read my ordeal on...
Read moreWe reserved a table and glad we did.
A well presented restaurant with attentive staff and dining on another level. We were greeted and shown to our table by Kay whom introduced themselves making us feel very welcome and comfortable. We were shown the menu and given time to try and make a choice which for me I found a challenge only as I enjoy very much foods with colour and flavour. Kay returned after we had asked for more time once already and we had made up our minds this time around. We hadn’t waited long when Kay reappeared with our drinks and cutlery stating it won’t be long now - and we could both feel the tension bursting out we were both very excited!!! When our food arrived we took a second to notice and recognise the efforts taken to achieve such a nice looking meal. We both complimented to Kay how amazing it all looked and then we began to enjoy our meals. There was a lot of endorphins pulsating through our veins as it was just mouth-wateringly delicious absolutely cooked to subliminal perfection I was in heaven. I take my steak blue and I have to admit I have NEVER had such a soft melt in your mouth steak as this EVER! The accompanying sauces were bliss but then so was the entire dining experience for us both. We had a joke or two about scoffing an ‘afters’ EACH!! and then did exactly that!! We had just the best time and will most definitely recommend an evening at Miller & Carter if you get the chance. To summarise - treated with utmost respect and could not be looked after any better - sublime. The food is just so well presented and it shows the high level of skills and knowledge the kitchen staff must have - absolutely incredible job everyone. I wanted to say thank you to Kay but unfortunately we had to leave and never got the opportunity to do so - apologies! I had the best 47th birthday party ever on Saturday August 19th as I spent it with my future wife and had the best evening out it will stay with me for a very long time. Thanks again folks you should all be so proud...
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