The Foley — Restaurant in Elmbridge

jackie s

Pending review

Staff could do better

My nephew booked us for lunch at 2pm on 29th Dec, atleast 2 weeks earlier. We were sat in the back with one other family. One of our party was a vegetarian and the first waitress informed us that there was no Cauliflower soup. We ordered drinks but only 1 of the 3 drinks arrived. We had to ask the waitress to bring the other 2. We then ordered food after flagging someone down to take our order. Then we were informed that the vegetable cassoulet and the steak pie was also off the menu- leaving the plant based burger which my daughter had to choose. It transpired the pie was available after all!

The food was good but the service left a lot to be desired: No one asked us if our meals were ok? Now, when it came to ordering the bill I got up and had to go around to the young girl at the bar to ask for it, as there was just no one in sight, at the food hatch, in the restaurant or nearby. It was promptly bought and when I looked up to ask for the card machine a different waitress came over with another bill!?! Our 1st bill was without gratuity added and we divided it 3 ways. As she was taking our 3 transactions, on the 3rd one the waitress had added the gratuity and asked for more money than our calculations.

I explained that we were going to leave a tip separately but she insisted on getting her calculator and dividing the figure herself! We did not leave a tip after all. No friendly smile, or thank you or see you again was forthcoming. Having worked in the hospitality sector myself I know how important the little smiles & a pleasant nature to the customer is. Perhaps a chat to all staff about customer...

The Foley has always been one of our go to lunch haunts in Claygate.... they do a great burger although I swap the fries for the triple cooked chips. Hoping they bring back the Eton Mess for summer its very sweet but one of the best!! Edited in 12/04/24 To say we were disappointed is putting it mildly. My friend and I had been talking about gammon steaks recently as my last visit to another pub that had gammon on the menu was a disaster, it was gammon ham not gammon. My friend sent me a photo of The Foley's new menu and on it was gammon steak. We rocked up today and both had the gammon. We both left most of it, my friend gave it a better go than I did. I honestly don't think I've had gammon that tough before, I'm still picking bits out of my teeth. The only reason we gave it the bashing we did was the salsa that came with it, that was delicious and the chips were good too... dipped in salsa were excellent. After giving up on the gammon, we attacked the dessert menu and settled on the creme brulee. This was beautiful, be careful with the little ginger biscuits because even saying I can hold my ginger, it's never too strong, lord they packed a punch ... wow, did they! The creme brulee was beautifully thick and creamy ... maybe a little more brulee with a better snap but that's a personal preference. The rhubarb and custard and the side was delicious, the rhubarb being bothy punchy and sweet. Yes the dessert was definitely the crown on...

A Wednesday Morning Delight at Foley's Pub – Kudos to Zafar and Soo!

I couldn't resist sharing my heartfelt appreciation for the outstanding service and delightful breakfast experience we consistently enjoy at Foley's Pub, all thanks to the incredible duo – Breakfast Chef Zafar and the dedicated Server Soo!

Every Wednesday morning, Soo warmly opens the doors of Foley's Pub at the impressive hour of 6:30 AM, setting the tone for a fantastic day ahead. Her commitment to ensuring our comfort and satisfaction is truly remarkable. Soo’s attention to detail and her welcoming demeanor make every visit a memorable one. She goes above and beyond to ensure that we feel at home, and her dedication is undoubtedly a key factor that keeps us coming back.

What strikes me most about Zafar is his silent dedication and a great smile on his face. Together, Zafar and Soo form a dream team that elevates the dining experience at Foley's Pub. Their combined efforts create an atmosphere of warmth and genuine care that makes every Wednesday morning a highlight of our week. Their dedication to their craft and customers truly sets Foley's Pub apart.

A special thanks to Soo and Zafar for turning our breakfast outings into a weekly ritual. We appreciate the splendid job they do and credit to Foley's Pub for having such stellar individuals as part of their team. Here's to many more delightful Wednesday mornings at Foley's, thanks to...