ITS A LONG ONE GUYS - DO I RECOMMEND? - NOT ANYMORE!
To say I am appalled, would be putting it lightly.
My family has been using Ali's for years. Don't get me wrong, it's a treat kind of thing. Not a regular every week take out. The food and the service used to be absolutely brilliant. I am not sure what on earth has happened to this place, first off the food started to go drastically down hill, but we gave the benefit of the doubt and just thought maybe we they were having a bad night. However, when we would order either once a month, or even maybe rarely, twice in one month if we were having a night we didn't fancy cooking, then we would order from there. But, the food didn't improve.
Then, one night last week, I ordered for the first time in months, I put a note on there for the sauces to be done in a specific way, which I always have done, and its never been a problem. Infact, it was at one point offered to me, which is why I've done it since. I would order a load of small sauces (paying the each individual amount) and just note and ask for it to all be put into a big pot after being suggested to me first, so I did it from then on. I then recieved a phone call from them demanding I pay an extra 60p for them to do it like this, which I wouldn't usually have an issue, however if this is the way its been done for the past year or so when I have done the once a month order, then what on earth is the issue now? They then proceded to bark down the phone at me, about god damn sauce. The issue was finally resolved, thanks to the young girl working there and I must add, she is a credit to this restaurant now as frankly, I could see them losing a good chunk of customers without her and I will follow onto why.
Anyway, following on.... I recieve my food. One of the dishes didn't seem quite right, so I phone to ask as it doesn't seem to be what I usually order. As, on the website it saves my order and I usually just repeat. I accidentally took the tikka off (not realising there are two different) and then just added it back on. Obviously, its not the same so I phone and ask about it, before I can even get through a sentence the man on the other end of the phone is full on shouting at me, keeps talking over me, right at the top of his voice. He then passes me onto the young girl, who turned out to be his daughter as I had the two dishes mixed up, I admitted my fault. I didn't make a deal out of it, just asked for it to be explained for next time. However, i did mention to her that the previous persons attitude and customer service skills were absolutely vile and I would never expect to be spoken to in such a manor by ANYONE. She then passes him back on so I can try to have a calm conversation with him as of to why I wasnt happy. He then proceeds to carry on shouting at the top of his lungs down the phone to me, not letting me get a word in, asking "what do you want, im busy" over and over again. Whilst Im trying to tell him, I will not be spoken to in that manor, oh and then went on to hang up on me. You've got to laugh or cry, right?! haha
So. If you are thinking on ordering from here, the food is bland and basic and the customer service is an absolute joke. Only if you fancy being screamed at down the phone for no good reason and fancy a curry as bland as an asda microwave meal, will this be the place for you.
The only explaination I can possibly think of is change of ownership, because the food used to be beautiful, along with amazing customer service. I do find it very sad as this used to be a place where my family would gather for a meal on an occasion. Very, very sad.
I really do hope the horrible little man who deemed it acceptable to speak to me in such a disgusting manner, learns some basic customer service skills and how to respectfully treat another...
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