Chadwicks Inn Maltby — Restaurant in England

I was quite excited to be visiting Chadwick's Inn yesterday after reading the reviews. We a party of 4 ladies were here for a birthday lunch for my mum. We arrived at approximately 12.30 on Wednesday 6th February. There were I believe 3 other customers at our time of arrival, Chadwick's though very attractively decorated was quite cold and remained so throughout our visit. The very amenable and pleasant barman seated us in the restaurant area next to two of the other customers. I agree with another reviewer that the tables are a little too close together. The barman gave us our menues and explained to us that the belly pork was not available on the specials menu. When I looked at the Specials menu this actually left just one main choice a hake fish dish. The Soecials menu actually only gives 2 starter choices, 2 mains and 2 desserts! I asked the barman if an alternative could be given from the main menu, he said that he would ask the chef, the answer was no, I quietly made my disappointment known to the barman as this was a cancellation and not a sell out on the pre printed Specials menu and though I was the spokesperson we all felt that there should have been an alternative offered. I perused the main menu and again asked the poor barman if the chef would allow the fish and chips on the main menu at £12, the cheapest main course to be coupled with the goats cheese starter which was one of the specials, the chef agreed to this. We placed our orders which were 2 goats cheese starters, 1 hake, 2 fish and chips and 1 steak main. We then waited and waited! Eventually at 13.25 we were served the starters which though delicious and well presented, consisted of 4 small rosettes of piped goats cheese mouuse with s tiny salad which would have benefitted from a slice of crusty bread or a cracker or 2, bearing in mind that this is priced at £8 on the main menu. We again waited a very long time to be served our main courses. When we asked the barman he again went to the chef and we were told that they were on the way, eventually arriving another 10 minutes later. My mum said her steak meal was excellent, my sister received a tiny portion of hake on a small bed of vegetables with no potatoes or substantial vegetable or salad of any description which she said was ok, my friend and I's fish and chips were huge portions and all good except for a too thick and partly undercooked batter! By this point we felt that there was no point in making any more complaints as our others hadn't been received well by the chef and we certainly didn't have enough time to have our meal recooked judging by the time already taken in an almost empty restaurant for 4 relatively simple main courses to be served. Only a handful of further customers had arrived in our 2 hours their. Our compliments to a very pleasant bar/waiting staff, but very sad to say that we will not be returning any time...

This would honestly be a 5 star review if it weren't for some of the service that left our visit down.

Myself and my partner decided to go out for Sunday lunch last minute today, we rang ahead and booked a last minute table which was brilliant and the man on the phone was very friendly. Due to the rushed nature unfortunately we did not have the time to get as dressed up as we would've liked for such a place and although the reception from what I presume was the manager was great unfortunately the looks from the two female servers in particular was less than complimentary. At no point during our meal did one member of staff show any form of emotion and seemed almost fed up to be there. However, again the manager was exemplary and set a great example.

The food itself is lovely, not too big of portions, well presented but not overly fussy and tasted brilliant. However after the first 2 courses myself and my partner were left sitting for 20 minutes before we were then seen for to take desserts orders / bill. By which point the table behind us had had starters cleared away, been given their mains and then had those cleared, however I presume they were regulars as the staff were bothering to make conversation with them. I was going to order dessert but by this point I'd gotten ever so slightly fed up and asked for the bill. The girl who gave us our bill then left to 'get the card machine' and all 4 of the servers stood at the kitchen door took so long the manager stepped in and eventually took our payment. Its such a shame that the floor staff seem to have let down our experience as the food...

Food was really nice but the portion sizes were rather small for the price. Especially the desserts. Hate to have a whinge but the staff made me feel uncomfortable today which is why I’ve given two stars. There was no friendly interactions, we only got asked if we wanted drinks once (at the beginning before we were even seated ) and we were never asked again if we wanted more for the entire service so glass was sat empty the entire meal. The service was incredibly slow it took nearly 3 hours for 3 courses. I could have asked for more drinks as the servers passed but I feel like that’s a basic service skill that was missed. I did notice the staff were very attentive to other tables though, they were offered refills, water for the table and got all the service essentials our table was lacking so that just added to my discomfort. Not sure why we were treat differently but they couldn’t make it more obvious that they couldn’t be ars*d with us. To be honest I wanted to leave half way through. No attempt at friendly small talk was made either. They were a miserable bunch to be honest. I left them a tip anyway cos it’s nearly Christmas but if I could have been bothered I would have complained. I know it’s sad times right now guys and it’s hard in the service industry but come on this is basic customer service. You could at least try to hide the fact you didn’t...