Chasni - Indian And Bangladeshi Restaurant — Restaurant in England

We booked a table for 6 people to celebrate a family birthday. Having been told 7:30 was unavailable, we were happy to accept 8pm instead. Arriving promptly for 8pm, we let the staff know that we were there. There seemed to be some confusion amongst the staff, with them looking confused at the diary and asking if our name was a long list of incorrect names. After eventually finding our reservation, we were told it wouldn’t be long. We waiting for 25 minutes before asking how long it was likely to be, and were told that there were still people sat at the table which was supposed to be reserved for us. The waiter just kept telling us it wouldn’t be much longer, blaming the people already sat down. We explained that there were other tables free and asked why we couldn’t sit there, but were simply dismissed being told ‘it is a Friday night, what do you expect?’. We again said that we expect a table to be ready at the time we were told to arrive. At 8:45, approaching an hour after arrival, we were finally shown to our seat, only to find that the table was in fact in the middle of a large family party. Not only did this make us feel incredibly uncomfortable and like we were intruding, it made the family feel uneasy too and they then felt it necessary to apologise despite the restaurant itself not once saying sorry themselves. Once seated, we were given complimentary poppadoms and dips. Unfortunately the manager did not keep his team updated and when we asked the waitress she was unaware that the manager had offered this. The restaurant is also BYOB for alcoholic drinks, but not soft drinks. We assumed that the member of our party would be offered the opportunity to order a soft drink, but this did not happen so they went the whole evening without a drink. To add insult to injury, dirty cutlery and dry ice were spilled on a me twice while clearing the table, with nothing more than a warm towel being offered as an apology - in fact when the waiter spilled the dry ice he joked ‘at least it wasn’t curry’, oblivious to the fact his colleague had dropped curry on me already. The service was genuinely one of the worst we have experienced ever, and I won’t be returning or recommending Chasni as a result.

The food itself was very good, and had service been good this would be a 5* review. But it is impossible to rate it higher due to the awful service which made the evening incredibly tense and unenjoyable.

To improve, the restaurant needs to manage their bookings more tightly to ensure that they are not overbooked. They should also ensure they take ownership of their mistakes and ensure the experience is put right for diners, and be more attentive to...

This is our first time back at Chasni since it's refurbishment and Wow!!!! The atmosphere is amazing the staff are friendly, helpful and funny and check in with you throughout the meal without being full on. Sam was so helpful when my partner rang to book us in and gave us a beautiful table and Sam was so accommodating given I am disabled and my stepson is autistic. My stepson has a tree nut allergy and the man taking our order was knowledgeable about all dishes and told my stepson which meals to avoid. They have managed to create a space that's both modern and also respectful of the buildings heritage. The food was out of this world we had poppadoms for starters then me and my partner had onion bhajis my stepson had samosas they were perfectly cooked and seasoned so light but high on taste. Our mains were Lamb Rogan Josh, Lamb Biriyani and a Lamb Passanda. The flavourings were plenty without overpowering and the lamb was so tender. Throughly enjoyed ourselves and my stepson was entranced by the table ambiance from some dry ice. Will definitely be coming again the whole experience was perfect thank you Sam and all the other staff, sorry I didn't get...

What an absolutely amazing experience from start to finish! The moment I walked in, I was blown away by the breathtaking decorations — every detail was thoughtfully curated to create a warm, inviting, and visually stunning atmosphere. Whether it was the ambient lighting, the elegant table settings, or the stylish interior design, everything contributed to a truly memorable setting.

The food was equally impressive. Each dish was not only beautifully presented but also packed with flavor and made from high-quality ingredients. You could really tell that care and creativity went into every aspect of the menu. From the appetizers to the desserts, every bite was a delight.

The service was spot on as well — attentive without being overbearing, friendly, and very knowledgeable about the menu. The staff made sure we felt welcome and taken care of throughout the entire meal.

I would absolutely recommend this restaurant to anyone looking for an exceptional dining experience. Whether you’re celebrating a special occasion or just want to treat yourself to something extraordinary, this place truly delivers...