Coffee Haven — Restaurant in England

We visited Burford for lunch today and, unusually for us, left very disappointed. By 12:30pm they had already run out of jacket potatoes and prawns, and I overheard another customer being told there was no ciabatta.

I ordered a ham salad, and my daughter chose the mozzarella, tomato, and pesto flatbread (vegetarian). After a 30-minute wait, my meal arrived exactly as ordered and was very nice — but my daughter’s came topped with Italian ham. She doesn’t like it, so we politely asked for it to be replaced. The front-of-house staff were apologetic, but after another 15 minutes her “replacement” arrived… with Italian ham again, plus pesto, still no olives and not as ordered. She ended up pulling the ham off and eating the rest.

If she had been vegetarian, this would have been completely unacceptable. The front-of-house team were embarrassed, but the repeated mistake made it feel like the kitchen simply wasn’t paying attention. Sadly, our rare lunch together was spoiled. We’ve enjoyed good food here in the past, with lots of dairy free options too, (sadly they now don’t seem available) but this visit was a...

What has happened to the cafe?, it used to serve lovely food, the meal we just had was at best average. Ordered a ciabata with cheese & ham and an open sandwich of roast beef. The ciabata could not of been much thinner and the ham was wafer thin, the relish that was supposed to come with it was also missing, the open sandwich had roast beef that was wafer thin supermarket pre packed, not freshly roasted as you would imagine, ordered it on brown bread was sent out on white.The salad that accompanied both meals had been poured our of a bag, and the tomatoes were tasteless. When you are charging £7 a sandwich you need to up...

Absolutely awful! Wish I’d read previous reviews before heading here, I’d have saved our group of 11 wasted time. Monday morning and only serving breakfast sandwiches. Only a few other people in the restaurant. Took a long time to order, waited 15mins before a member of staff told us that chef needed to prepare more bacon and would be another 30mins! We didn’t even get our coffees in the time we were waiting. Needless to say we got a refund and headed elsewhere. If you can’t prepare for something as simple as sandwiches, you shouldn’t be in the food serving industry. Awful place. Only added 1 star as I had no...