Domino's Pizza - Ashington — Restaurant in England

placed order at 17:45 for collections at 7 pm. Arrived to collect it at 7 just to know that it would take another 30 min to get ready, no sorry, no genuine reason given for delay. It's obvious from the face of one junior staff member checked the order list in the system that they missed the order from top of the list; then the senior came to the counter with most annoying attitude and tone “ it will take another 26 min, bcos we are busy okeey “ Epitome of pathetic customer care

Update on 24/01/2023

After the incident I emailed the domino’s Customer service about it and received a reply on the same day . Apologised for the inconvenience caused and confirmed that a staff member will ring me in few days . The manager of the outlet rang me after 3 days and discussed the complaint, he sincerely apologised about the inconvenience and bad experience caused to us and confirmed that he will take necessary steps to address this , with more intense customer service training to that staff member. As a good gesture he offered the next order free...

Very nice pizza. However, when I came in to collect, I was completely ignored by all 15 members of staff, which a few of them were playing on their phones . I was the only person at the desk. When I eventually asked if someone was going to serve me....two nearer members of staff just ignored me and walked past. The place was run by kids. Even when I got served, the young girl was distracted by other staffs comments. Pizza was good, service was disgraceful. Adding to this, instead of being offered some cheap voucher, as a retired pub landlord, I suggest you concentrate on hospitality skills with your staff, and even a basic level of customer...

Placed an order for delivery on 31st March and an item was missing. Delivery driver said he would be back with the item and never reappeared so just lied- tried to ring the store but no one answered. Filled out the customer service form and someone replied saying they would issue a refund which has still not appeared 2 weeks later. Chased up customer services again who just says it’s been processed. Checked with my bank who say nothing is pending. Clearly customer services lie just as much as the store staff do! Stay far away. The food isn’t worth the money, delivery fee is extortionate and you’ll not even get...