Domino's Pizza - Spennymoor — Restaurant in England

HOORAY!!! our pizza order from dominoes spennymoor was actually correct tonight, past orders have been wrong, all I wanted was a plain garlic bread, staff couldn't seem to manage to get it right??? After noticing the mistake after delivery I rang to complain, both times replacement garlic bread took up to two hrs to arrive, we had eaten our tea by that point, I spoke to staff about this and also the manager who assured me there would be something on our account as way of compensation, when I rang tonight to order I found out there was nothing at all about the on the account, I'm very disappointed On a positive note, the pizzas were lovely Sharon and graeme toons Ordered tea tonight, 28 Aug, big mistake, again after a long discussion with staff when ordering re-no cheese on garlic bread, it arrived with Cheese again!!!! My god, what is the problem???? Returned it with delivery person, who was going to speak to senior staff and call me, waited for a while, no call, I rang and spoke to staff, no joy, service in general and customer service is disgraceful!!!, excuse after excuse, I wud not recommend anyone using this take away, we certainly won't be, ive have been told to ring manager tomorrow, I have spoken to her twice in the past nothing has changed, still don't seem to be able to make a plain garlic bread!!! 29 Aug, spoke to Ellis, manager, very efficient, refund for last night's food order, thank u, appreciated Called tonight for pizza tea, I actually wrote my order down as well as verbally telling staff about no cheese on my pizza or garlic bread they still can't seem to get the order correct, thus time garlic bread came, no cheese but pizza was loaded with cheese, that's the finish, never going again, absolutely...

I recently ordered from Dominoes Spennymoor.. pizza was fine however, we ordered some pepperoni dough balls too. These came and two did not have any pepperoni in at all and as some in the picture another only had a tiny piece. Instead of reviewing I went to Dominoes directly to see if they would resolve this for me. I was offered free dough balls again, however, this meant I had to pay for a full priced pizza and delivery again just so I can actually receive what I have already paid for.. I went back to say that this wasn't a fair alternative but just a way of getting more sales. I said, I would be happy receiving the full order 1 pizza and 1 side and there response was "did you return your order back to the store". Baring in mind I had paid for delivery and called to store with no answer, why would I pay for delivery when I could have gone to get it myself, why would I waste my time and petrol for your lack of quality? Dominoes did not do anything to rectify this without trying to line their pockets further, instead of actually sorting a fair solution. I haven't even kicked up a fuss about the missing sauce with the pizza. I will not be ordering from there again as this isn't the first time I have been unhappy with the food especially...

Ordered £35 worth of food including the new creme egg cookies and what a joke. The half and half pizza was just thrown together and mixed up, hardly any toppings - the creme egg cookies had basically exploded everywhere which was very disappointing as these tiny little things were £7!!! Driver was very friendly but that's where the experience gets worse. I shrugged it off and thought, well stupid me, wasted money on rubbish again, but then Dominos sends out a survey to ask how it went. I fill in the survey and it asks me if I called the store, I answered no and then the survey asked me if I wanted to raise this issue, I said yes. Customer service got back to me, asked for a ton of information and then told me that because I hadn't called the store I could go lump it. We don't get any phone signal where we live, literally at all, and as a former Dominos employee I know how disruptive calling the store would be. So yeah, won't be ordering from them again. Easy enough to make a pizza at home anyway and it tastes way better than this...