Greggs — Restaurant in England

Been using this greggs quite regularly the last month on my commute to work. I honestly thought the service and food would get better and I might be lucky to get something decent, but unfortunately not. This morning i had a breakfast bap (sausage) meal deal. It was cold. Also had a steak slice it was very cold. So it tasted rubbish. When I was in there I was told to pay for my drink when in fact it's a meal deal and the drink comes with the meal. I find Florin very rude on several times I have been there but this morning he was swearing at the till and was very rude when trying to make me pay £2.10 for a hot drink when it comes free with the meal. I think someone needs to teach Florin some customer service as he clearly doesn't have the skills. This has happened before when I have been in there. Bad food and bad service doesn't bring customers back to eat there. Very much doubt I will go...

We come here and order two pack of potatoes , plus one pack of chicken plus one pizza , I am asking nicely if I can have 3 mayonnaise and 1 ketchup and this man don’t know his name , no smiling , not nice at all just saying “ no non ketchup “ just 3 sauces that’s it. Well my partner tell him we can pay for the extra ketchup and he said no, then nicely his other colleague gave us more. I mean I don’t understand usually sauces in Greggs are in free service and just for one sauce he was like no no. Well avoid this man when you come to this Greggs. He is giving a bad vibe just with...

Bit disappointed. I queued for literally minutes with excitement for a hot breakfast sausage roll or some such mouthwatering savoury, after diverting from my normal commmute. The nice assistant explained they wouldn't be warm. Having invested so much time in diverting and queueing I decided to give it a go. And my bacon and cheese was indeed cold. Sometimes you have to live with making bad choices.

Begs the Gregg's question: how can they be cold??? Surely they have systems in place to keep things warm???

Not sure I'll bother next...