Il VELLO Doro @the Golden Fleece — Restaurant in England

Three of us visited here a few weeks ago. Strange seeing so many glowing reviews; maybe I just got unlucky. Starters were not great. Dry garlic bread, and a sad plate of 4 undercooked breaded garlic mushrooms with a side of wilted salad. We all had a risotto or pasta dish for main. Pasta was fairly average, a decent portion at least. Porcini risotto was awful - bland, completely devoid of any flavour, had never been in contact with any seasoning or even any salt. I think it was just rice, water, and mushroom. Didn't try the pizzas so can't comment. Servers were friendly enough but by the end of the meal they had all disappeared to prepare the cutlery for the next day. Had to get up to find someone to ask for the bill, and again 15 minutes later to actually pay the bill. Based on my experience, I wouldn't recommend this place. If you like flavour in your food, go further on to Bath where you'll get much better food for...

Booked a table for Friday lunch, glad we did as it was very busy. Greeted and seated very politely and efficiently, drinks order and delivered. Food ordered and delivered quickly considering on the number of full tables we were surprised at how quick. Oh my goodness was a treat we both had, it was absolutely delicious, himself had the lasagna and I had chicken al crème with chips and salad, we had an extra of garlic bread with cheese. Dessert’s of course himself had the lemon cheesecake which of course I had to test, I have to agree with himself it was delicious. I ordered the tiramisu and I wouldn’t let himself test as it was too good to share. All in all, wonderful service, delicious food and we will be back....

The food was great, and it is what keeps the rating from being lower. The service though was terrible. Friendly enough, and I understand that businesses such as this are struggling to get staff at the moment. But we had 3 occasions which let it down. First, one of our side dishes was never brought out, unable to get a waiting staff member to notify. We then requested water to the table, had to wait 25 minutes for this. Finally, 1 desert was ordered and the waiter brought no cutlery out to eat it with. Said he’d be right back with it. 20 minutes later and I’m left with one very sad soggy melted ice cream topped chocolate soufflé. Again, the food was great, I hope that the service issue can be...