Indian Ocean — Restaurant in England

I have been both dining with Indian Ocean and having regular take aways for the past 5 years. After a visit on the Saturday evening just gone, I will never use them again.

We arrived approximately 7pm on bank holiday Saturday, understandably this is a busy time for any company in Cornwall during the the 6 weeks holiday, however we were not informed of any delay in the kitchen. It took around 20 mins to even order tap water, a diet coke and poppadoms for the table.

Eventually when our order was taken, we specifically requested a dish to be mild, I'd like to also add this would have been a good time to mention any kitchen delays. It took over 1.45hrs to receive our food, with absolutely no apology for the wait, despite tables around us also waiting, I appreciate there's take aways being made, but only 7 seated tables in the restaurant.

The dish requested to be made mild, was infact, not. I asked for it to be sent back and some cream to be added, though acting like it was inconvenient this was done and I received my food back about 10 minutes later. (Still too spicy to eat)

The meal was thoroughly unenjoyable, due to the long wait, the atmosphere in the whole place, one male member of staff was very polite and did come over and check everything was ok.

Upon finishing and not recieving any form of eye contact let alone more, we decided enough was enough and to head to the bar to pay.

We mentioned that we'd had an awfully long wait for unsatisfactory food and was there anything that could be done, still no apology but met with a smirk and the comment 'it's a weekend everyone is waiting' from the waitress we believe to be Masima(?)

Completely unexpectable, I myself work in hospitality and without question it should be mentioned upon seating the customers that due to a high amount of orders there will be a delay, also an apology, not to mention some sort of compensation to a clearly unhappy customer, after some very dismissive attitude we were given 10% off the bill, a total of about £4.80. Absolutely shocking considering the treatment from the female waitress.

I don't normally write bad reviews as I understand that sometimes establishments can have off days, but this was our second visit where we felt this particular member of staff wasnt particularly empathetic or welcoming.

Very much a shame for us as this is our 'go to' take away, but our experience was truly that bad we don't ever wish to give...

Sadly, I think we're done with this place. At least for a few years, or until there is some kind of big change.

When it first opened the food and service were brilliant - couldn't fault it.

The food is still decent... not quite as good as it used to be. But sadly the bad experiences have become too much.

We had a dreadful experience a few years ago when the food just did not turn up (delivery). We weren't warned about a long wait, were lied to several times that the delivery was 'on it's way', and eventually found out that the food hadn't even left the restaurant after the time when they stop taking orders. So nearly three hours later (starving hungry and late at night), we got a refund.

After a couple of years' break, we braved it again. We had a few less-than-great experiences, but kept giving it the benefit of the doubt.

But then a couple of weeks ago, it happened again. The food turned up lukewarm after 2 and a quarter hours... excuses from the poor people on the phone and the delivery driver, but no apology from the management.

We have also heard of lots of other similar bad experiences, and it looks like there's a few in the reviews here! There is clearly something wrong with the management, especially of delivery orders, that the owners are either unwilling or unable to fix.

The trust has gone. So sadly, we'll be taking our custom back to Eastern Paradise. If we hear of some kind of change of management, or have some other reason to believe the problems are over, we may return in a couple of years. But my hopes...

I cannot express how dissatisfied and disappointed my experience at Indian Ocean was. After reading some promising reviews online, I decided to give it a try and even booked a table in advance. However, from the moment my party and I stepped in, chaos ensued. The staff appeared completely disorganized, leaving us unsure of what was happening. Despite the busy atmosphere, we were not escorted to our table but rather instructed to "go sit over there."

To make matters worse, the menu was incredibly difficult to read with orange text on a black background, and it contained numerous spelling mistakes. The pricing was exorbitant, especially when compared to similar restaurants in the area.

The service was far from satisfactory; our table requests were ignored, and the staff seemed to be wandering around aimlessly, creating a sense of disarray. To add to the disappointment, the food was lackluster right from the start. Bringing a can of coke to the table and then charging over £1 for it felt like a blatant rip-off. As for the dishes, they were bland and completely tasteless.

In summary, my experience at Indian Ocean was nothing short of a disaster. I would strongly advise against dining here, as the overall atmosphere, service, and food quality left much...