I recently visited Kaspa's and ordered the White Choco Indulgence dessert. According to the menu, all waffles are served with a choice of soft serve, whipped cream, custard, or pouring cream. When I asked if I could get a combination of soft serve, whipped cream, and pouring cream, I was told that I could only choose one. This was confusing and disappointing since the menu implies that multiple options are available. I've visited other Kaspa's locations in London and received all the options without any issue.

While the staff were friendly, they denied my request, which left me dissatisfied. I requested if I could at least get chocolate ice cream instead of soft serve, and thankfully, they accommodated that.

Additionally, the waffle itself was a letdown. Although the waffle base was freshly made, the white chocolate flakes and sauce were too thick and solid, making them difficult to stick to the strawberries or the waffle. They came off in chunks, which was not enjoyable. The strawberries, however, were fresh and added a nice touch.

Overall, this experience did not meet my expectations based on previous visits to other Kaspa's locations. I hope the management can address these issues to ensure a more consistent and satisfying experience for customers.