KFC Thornaby - Pavillion Shopping Centre — Restaurant in England

I recently had the pleasure of visiting KFC, and I must say that my experience was elevated to a whole new level, thanks to the exceptional customer service provided by Keira. Her professionalism, attentiveness, and genuine care for the customers truly stood out, making my visit to KFC an unforgettable one.

From the moment I entered the restaurant, Keira greeted me with a warm smile and a friendly demeanor. She went out of her way to ensure that I felt welcomed and valued as a customer. Her positive energy was contagious, creating a pleasant and inviting atmosphere.

Keira's product knowledge was truly impressive. She patiently guided me through the menu, taking the time to explain the different options and suggesting popular dishes. Her recommendations turned out to be spot-on, and I thoroughly enjoyed my meal, thanks to her expert advice.

What impressed me the most was Keira's attention to detail. She anticipated my needs before I even had to ask, ensuring that I had everything I required for a satisfying dining experience. Whether it was refilling my drink, providing extra napkins, or promptly clearing my table, she was always one step ahead.

Throughout my visit, Keira displayed excellent communication skills. She actively listened to my questions and concerns, offering prompt and accurate responses. Her friendly demeanor and genuine interest in my satisfaction made me feel valued as a customer.

In addition to her outstanding customer service, Keira demonstrated remarkable multitasking abilities. Despite a busy restaurant, she remained composed and efficient, attending to all customers with equal care and attention. Her ability to handle multiple tasks while maintaining a high level of service was truly impressive.

I would like to express my sincere appreciation to Keira for making my dining experience at KFC an exceptional one. Her dedication to providing exceptional customer service sets a benchmark for others to follow. She is a true asset to the KFC team, and her commitment to customer satisfaction deserves recognition.

I highly recommend visiting KFC and having the pleasure of being served by Keira. Her professionalism, friendly demeanor, and outstanding customer service will undoubtedly make your visit an enjoyable one. Kudos to Keira for going above and beyond to ensure that customers have a truly remarkable dining experience at KFC.

Thank you, Keira, for exemplifying what exceptional customer service truly means. You have undoubtedly left a lasting impression, and I look forward to returning to KFC in the future to enjoy not only the delicious food but also your warm and welcoming service.

Rating: ⭐⭐⭐⭐⭐ (5...

Despite being fairly recently refurbished, this restaurant still feels like it is not cared for. The front door does not close properly, and there are multiple menu screens that are obviously defective. Trying to scan the QR code for the KFC app virtually never works, which results in a laborious and annoying process of reading out your number, while the other staff are screaming out codes for the multiple delivery drivers who are clustered around the counter, ignoring all attempts at social distancing. Basically, if you are a walk-in customer, you will be treated with contempt, and made to wait, while the staff prioritise the delivery orders. Even worse, at least 50% of the time, the order will be incorrect, usually a missing gravy. Staff are usually quite indifferent or even borderline rude when a complaint is raised. I could go on and on, but it's futile. In short, this is definitely the worst KFC in the world. Despite many attempts to report this, nothing is ever done. Considering that the menu comprises of about four main ingredients, it's difficult to understand how the staff cannot get the food out in a reasonable time, or get the orders correct. A total embarrassment...

Make sure they give you the change!

Had an appalling experience in here yesterday.

I was refused some of my change as they didn't have small coins in their till, 10p was the smallest!

I should have got £4.64 but they were asking me to take £4.60

Staff told me:

1. "...we never have change."

2. "..I've done this several times today and people didn't complain..." meaning cheating people out of their change.

Devon , who I thought was the manager/ supervisor and gave her permission to be named, is like our former pm, a human hand grenade.

After the staff eventually gave me sufficient change (£4.70) I was told by Devon that I could have my money back, leave and be barred

All for asking for my change!

I'll be going to...