Koi Cafe — Restaurant in England

Giving them a four star for the cafe itself, good coffee and nice menu. However we went there today and ordered a mini breakfast, a breakfast wrap and a veggie breakfast and that was at 10.am. we waited over 52 minutes for this despite the contents of the breakfasts being very similar and you would think would be on the go on the grill and quick to cook. I don't mind waiting I don't even mind if they forgot us and until 45 mins had gone we asked and they said yes will with you soon. What I do mind however is waiting all that time and not a single 'sorry for the delay/wait'. Or a 'look we forgot the order but will get that on now apologies' or at the point of ordering saying 'hey we just had a huge order go in you may have a 40 min + wait is that ok?. ANY of those things but not once. No apologies no explanation. I'm sure 52 minutes is quite a while even in a busy place. Even when we asked hey is the order ok at the 45 min stage, nothing other than 'its coming'. I like this cafe and the coffee is lovely and shakes. I think it's a lovely location but guys please when someone has paid over 30quid for a breakfast for three PLEASE at least have a sorry for the wait or it will be with you soon apologies ready for...

We visted at the weekend and were left feeling disappointed. We ordered Eggs Benedict, Beans on Toast, an extra portion of toast and 2 Hot Chocolates. The drinks arrived quicky. We waited about 30 minutes for our food. The Cafe was not exceptionally busy. On 2 occasions we had food brought over to us that was for someone else. You do get given an order number and this is written on a small china plate, that lays flat on the table. So staff can't see it. When our food did come the Eggs Benedict was toast, bacon, an egg that may have been poached, but I suspect a microwave was involved and honey. I asked where my Hollandaise sauce was, to be told the chef could make me some!! It should have been put on in the first place!! I was also expecting an English Muffin, not toast. There was nothing wrong with the food, I just didn't get what was ordered. I understand that this is a new business, but most of the staff seem lost, wandering round, unsure what to do. Sadly, we won't...

Popped in for a bit of lunch while buying fish. I ordered a halloumi salad which was described as having a balsamic dressing. Food arrived, the halloumi was great but the "salad" was iceberg lettuce, cucumber and onion, with no tomato and no dressing at all. I made the staff aware and they then offered a bowl of balsamic vinegar to pour over. I pointed out that just pouring vinegar over a salad would not be too nice so they came back with another bowl of balsamic and some kind of oil, along with some chopped up sliced tomatoes.

If your offering salad as a meal option I feel there should be a variety of salad leaves, along with the standard cucumber and tomatoes as a bare minimum, preferably with some added salad type items like avocado, beetroot or carrot. Ive had something like this in my local garden centre so I know its possible.

The staff were lovely and tried to help but the food didn't match the menu...