McDonald's — Restaurant in England

Picture the scene. It's 9 am on a Tuesday morning. The sun had decided to make an appearance and was shining so brightly I thought I would suffer permanently with retina damage. I made a decision to drive with my eyes closed to prevent the sun / retina damage that I have just mentioned. With my eyes now closed I soon realised that driving was a tad tricky and as the 2nd cyclist bounced off the bonnet of my car I dared to open my one eye. Throwing caution to the wind I drove to the nearest eating establishment. It was McDonald's. As I entered the car park I was moved to tears as I realised that the old pot holes had been filled in. In fact, unless I'm very much mistaken, the whole car park has been resurfaced. What a treat. Now with both eyes wide open I carefully piloted my car towards the drive through entrance. Dilemma. There is a choice of 2 ordering kiosks. 2 I tell you! I spent some time deciding which one to choose. The queue of cars behind me were tooting their horns, cheering me on if you will and I'm sure they all knew the dilemma I was facing. In the end I flipped a coin, heads I go to the right and tails to the left. I tossed the coin and as I tried to catch it the sun dazzled me and I missed the coin and down it fell, between the car seat and the centre console! I held my head back and screamed "NO!!" The folks in the now huge queue must have felt my pain and they all blasted their horns. Some of them were waving their support towards me. Some were only using a couple of fingers which I presume is a local thing meaning 'jolly hard luck old chap'. I decided to chance it and drove to the left hand side ordering kiosk. Another customer pulled up to the right one and must have confused me with someone else and he called to me. I realised he had me confused with someone else as my name isn't 'Kent'. Now, the voice that wafted to my ears from the kiosk was as clear as the driven snow and twice as delightful. The lovely voice asked me what I'd like to eat and so I spoke, slowly and clearly. I ordered a bacon roll, and I ordered it with ketchup. Boom! "Please drive round" came the voice again. Oh, my heart skipped a beat. A bit worrying really, I must get myself to the Dr's and get the old ticker checked out. It should keep skipping beats like this.....should it? Anyway, I did drive round. Some of the folks in the queue were still waving their encouragement to me, what a nice bunch of folks eh? The young lady took my payment for the bacon roll. She smiled and thanked me. I could tell that she would be telling her friends about this as soon as she had the chance. I then continued upon my journey to the next window. I was greeted by a smiley face and I too smiled. Not wanting to be outdone I doubled my smiling effort and leaned out of my car window and into the serving hatch, smiling as hard as I could. My food arrived and was handed to me in a really special way. It had been placed in a brown paper bag, folded over on the top with some paper napkins and my printed receipt on the top. Wow, this was something else. I thanked them and gave them one more giant smile. They too gave me the special local wave. I waved to them as I slowly drove away, heading towards the car park. After parking up which was a bit tricky as the drive through queue was still rather huge, I opened the paper sleeve that contained my bacon roll and my word. What a beauty. Tears welled in my eyes and I carefully released the roll from its papery cave. I gingerly lifted the top of the roll and my eyes could not believe what they saw. Now, I like my bacon to be a little crisp around the edges. This bacon looked as limp as 5 week old lettuce. I decided to eat it. Which I did by lifting the roll to my mouth and taking a bite, with my teeth and chewing. It tasted OK but lacked the crispness that I think I have already...

I emailed your restaurant ok 7th October and didnt get a response, hopefully this time I will.

We came in at 11.15pm on 7th October.

Toilets- you couldn't access male or female toilets as they were blocked off and the disabled toilet was in the process or being cleaned.

The member of staff did remove products so that my partner could access the disabled toilet but left the radar key on the outside of the door therefor my partner was traumatised as unable to lock the door for privacy, when she finished, there was a young gentlemen outside waiting to use the facilities who could have walked in on her and caused further distress.

Furthermore to this when we sat at table 2 because only 4 tables were available as the rest the restaurant was closed off, when you dont close until 12am. Whilst we tried to enjoy our meal, the automatic door kept opening and closing making a cold breeze continuously( this maybe a ploy as the restaurant is fully decorated out in Halloween themed gimmicks when its only the 7th October and it maybe you have a resident ghost??

On a serious note the milkshames were cold but the paper straws are just not up to the job, the paper is flimsy midway through finsihing the drink and if your providing a plastic spoon for a McFlurry then why cant you go back to plastic straws( even if it's just for milkshakes)

Sadly we came home disappointed by the experience and this after a long shift at the hosptial where my partner is a valued NHS worker and felt pressed to notify you of such failings to provide an ambient restaurant environment no matter what time of day or night.

I do hope that you investigate this matter, take on the feedback about improvements and look forward to your response back to...

Business over there needs to give customers genuine reasons for moving them over to a parked bay after ordering from the drive thru.

Happened to me twice. First time I had to go into the building because I felt it will be better to let my presence be known at which they served me immediately and then second time I explicitly stated the previous experience before waiting to appear patient and friendly.

Had a few chats with two other customers waiting who got served before me as well as a good number of other customers using the drive thru who did not have to wait in the parked bay.

All I ordered was there McMuffin and mini hash brown sharer box and that took me 40 minutes to get by guess what...walking to the counter...again!

No remorse, no awareness to even ask me what I'm waiting for as I'd like to believe they have cameras in the parked bays.

Mcdonalds, you've done me a favour by showing just how low your service can get. You've made me lose my patience for the first time in years and now you'll lose a customer for life. Doesn't hurt you but better know I'll be retelling this story for the rest of my life if I can prevent a potential customer coming your way.

I hope that this message gets to anyone else thinking of going there to always consider that you are a few choices away from having a worse experience than the...