McDonald's — Restaurant in England

Having eaten McDonalds for over 40 years, I believe I'm 'experienced' enough to give a fair review.

Beverley franchise: Very disappointing, and totally unacceptable. This McD franchise in Beverley (Beech restaurants) should be taken off the current owners - whom it would appear are not fit to run such a company. I personally own a number of companies, that operate world-wide - and I believe I know what I'm talking about.

Myself and my fiance, visited yesterday evening, to eat indoors. After ordering and receiving our food, we looked around for somewhere to sit. The place was nearly empty, it was 21.25hrs. There was one area with clean tables - however, a notice stated that the area was reserved for Uber drivers only. The majority of other tables that were accessible, were cluttered with food waste and wrappers.

As we took our seats at a table (which had less trash - just some desert containers) it became immediately evident that my fries were barely warm. I immediately retuned to the counter, and asked for some warm ones. I politely thanked the young lady whom replaced them - only to take my seat, and find they were just the same - barely warm. My Big Mac was the same, as was my fiances meal.

I was very hungry, so attempted to eat the cold meal, although it was too cold to enjoy, so I left half of it.

Before leaving, I spoke with someone (whom appeared to be in a management role) and asked if there was a technical problem, responsible for the cold food. He stated that there wasn't. He politely apologised and offered more food, including 'some more deserts'! We hadn't had any deserts - and he was obviously assuming from seeing the empty containers, left by a previous patron.

I declined the offer, and said it was more important to me, that in future, the food would be warmer for me and other visitors. He assured me that it normally is - but looking at other reviews, it looks like he's a real Walter Mitty - living in some dream world.

This is totally unacceptable. I know the state of mess is largely due to the selfish visitors not clearing away their own mees - but as it was so quiet, and with a couple of staff appearing to be doing little, it wouldn't have taken too much to clear up.

I feel it would have been more appropriate, to have been offered a partial refund (as I had left half my Big Mac - despite being hungry) or to have been offered a voucher, to redeem on a future occasion.

To be expected to pay for a hot meal, which was barely warm - is in breach of trading standard laws - and I will be contacting ERYC Trading Standards Department.

Having been assured that our barely warm meals was a 'one off', and then discovering from reviews that this is not the case - I can honestly state that if you are considering where to eat - this place is too much of a gamble, unless you don't mind luke-warm / cold food - which is...

Past few times I’ve been I always have to check my order as there’s usually something missing, either a dip for cheese bites or a full burger not added. The staff are pretty useless, especially the younger ones, they just seem incompetent. For example I had a code for a £1.99 Big Mac and fries, went through the drive through and told the staff member, they took my code and added it fine. The next time I received another £1.99 code, the member of staff said they couldn’t add it through the drive through even though I had said another member of staff did it easily just weeks prior. Ended up having to park up and come in store - code worked fine when I used the touch screen monitors. Loads of the food is very unappealing, I’ve had a few burgers with missing cheese and look like they’ve been thrown together with more lettuce on the outside of the burger than in it. The bacon is awful, always undercooked, fatty and tiny portions. Bought a wrap yesterday, chicken strips fine but one tiny portion of bacon, not even remotely like the pictures in the slightest,...

There are no 0 stars to give, I was there to collect my order and it was 9 pm on June 19, 2025. What caught my attention was that there were 9 drivers who work with Uber, Just Eat and others, all carrying bags and waiting for someone there to give them their orders so they can deliver them from 9 pm to 9:30 pm. They wait and also beg the person in charge of those orders to just talk to them and he just shakes his head indicating that he will not arrange their trips. After a long wait, one of the drivers took the initiative and said to him, "Why don't you give us our orders?" He replied, "No, no," with complete rudeness and went inside. All the drivers left and it seems that they all canceled those orders. If I were in the place of those drivers, I would not accept any order from this place. Why don't you let these people complete their work? And why all this hatred towards them? Doesn't this place have a responsible person to talk to those who...