Miller & Carter Kettering — Restaurant in England

Just returned home after having their Christmas Menu! I never learn! This was my 6th visit to their local restaurants and the 4th realiy bad experience over two years! The Christmas menu is a fixed four course prepaid meal. The table was roughly 2 feet square and the appetiser/first course was served on oval plates about 15 inches long. The table already had two side plates and a candle decoration, so very little room left on it. Within 2 or 3 minutes from getting that food a very arrogant young waitress demanded that we move the current plates to one side so that she could put our soup bowls on the table. I explained that there wasn’t enough room and she insisted that everything could be juggled to fit. I said NO, but she was very arrogant and insisted. So I asked to speak to the manager who basically just stood there and didn’t say anything. The bread on both grazing/appetiser plates was so dry that neither of us could eat it. The soup was fine. Then the main course arrived - individually. One served about 5 minutes after the other. Then they didn’t bring any cutlery which we had to ask for. Finally the dessert. Again both arrived at different times with quite a gap between them and yet again no cutlery! A young waiter brought two soup spoons so I asked for dessert spoons. There were many empty tables so they can’t say they were too busy. Additionally we both noticed the underside of our dessert plates were very rough to touch and when we turned them over they were both thick with old dried food stains.

Clearly the prices they charge are not for good service, and it isn’t for high class food, so what did I get for my £195.00? One the table to my left the lady said she doesn’t normally complain, but felt she had to as their main courses were not very warm. On the table on my right, a couple with a young child were asked to sit at a table barely big enough for two people. They complained also and were moved to a table for 4. Come on management, it’s not rocket science. Either improve your game or get out of it and find a job more suited to you! We...

I had an extremely disappointing experience at Miller & Carter in Kettering on the evening of 16th of January. I was hoping to make my daughter's day special, but instead, we were met with poor service, unprofessional management, and overpriced food that didn't come close to the quality of even a basic pub meal.

We waited over an hour before receiving our meals. First, they served us a lettuce wedge with sauce after a lengthy delay, followed by another half-hour wait just for our drinks.

I had specifically booked the table with the promise of a cake with a candle for my daughter’s celebration. After the meal, they casually told us they couldn’t find one and made no effort to offer an alternative or make her feel special. To make matters worse, we noticed that the lady at the next table was served a plate with fruits and a birthday message in sauce. The contrast made us feel like second-class customers.

Finally, after waiting for at least another half-hour for the bill, I had to stand up to pay as the waiter ignored my requests repeatedly. When I approached the manager, instead of an apology, I was met with rudeness as they threw the bill at me.

The entire experience was disheartening, and I felt completely let down, especially since this was supposed to be a special day for my daughter. I would not recommend this restaurant to anyone looking for good food or decent service—it was a complete waste of...

EDITED: someone mentioned that this place had improved lots and that we really should give it another try.

Well, we can confirm that this experience compared to our last is absolutely worlds apart!!

Tonight, the food was amazing … really really good. Service was also excellent, courtesy of Amelie and the chef made us some of the nicest food we’ve had in a long time.

We’re really pleased that this place has regained its mojo and we’ll certainly be back again soon.