Ming Long Chinese Restaurant & Takeaway — Restaurant in England

Update! About a year ago I rated them 5* but recently, I've not been pleased with their food or service. They don't follow instructions. It either they leave out or add items to my instructions. The worst part is that yesterday (17/08/2022) I found a fly in the food, I ordered from them.🤮🤢i had to throw the rest of the food away. I honestly spent the rest of the night distracting myself not to think about it cos I didn't want to be nauseous. It was very traumatizing for me. I called them today to let them know and to request a refund. The lady I spoke to refused to refund me my money. She said the best she could do was to give the same food for half price. She also made stupid remarks like “oh it’s probably not a fly, it could have been a bean” and “the fly probably dropped into the food in your house”. In conclusion, the matter hasn't been resolved as we kept going back and forth arguing on the phone. I've decided to report them to the food standard agency. Terrible food and service ❌👎🏽🤮😷

Review written about a year ago: This is my second time ordering from this restaurant and I'm very pleased with their food and service. The food is very nice. Just remember to tell them how you...

Ordered for a delivery. When turned up there was a dish missing. So called to say that a dish was missing. Was told over the phone that we hadn’t even asked for this. My daughter heard me order and said to the guy on the phone that she had heard her father ask for the dish. He said he was the owner. He then turned up on the doorstep 10 mins later with the missing dish and was more or less squaring up to my 20 year old daughter. Arguing with her. Must say my daughter never complains or argues. So certainly did not instigate this or was rude. Been ordering from here for a while now. And there was a missing dish last month. But just put it down to a one off. But to be confronted like this, by the owner, by his own admission, disgusting service. Food wasn’t up to standard either. Most went in the bin, I always try and support our local businesses. This one however, will not be given another chance. My advice, to customers, avoid. My advice to the owner, get some training in customer service. Thank you...

Absolutely awful - We visited here on Mother's Day as a table of 6 at 5pm. When we arrived the restaurant it was a mess and there was no food in the buffet dishes. We waited 20 minutes to order drinks and ordered a bottle of red wine - they didn't have that one so we ordered a different one and surprise surprise they didn't have that one either and only had the house red which we didn't want so we went and bought our own from the shop over the road. The food was not replaced and when our elderly mother asked a member of staff about what was happening they became abusive and started shouting at her when she hadn't raised her voice. This then turned into a row with our two young children getting upset and we left!

Avoid this place - it is just awful.

Ming Long - Please do not reply with whatever rubbish you want to spout. We are not interested. You are rude and certainly shouldn't shout at a little old lady and tell her you...