Nando's Luton - Hatters Way Retail Park — Restaurant in England

I recently visited the Nando's branch in Luton, and unfortunately, my experience left much to be desired. From the moment I stepped in, it became apparent that this particular location did not live up to the reputation I had come to expect from Nando's.

First and foremost, the food quality was severely lacking. The dishes I ordered were disappointing in every aspect. The chicken was overcooked and dry, lacking the succulent tenderness that Nando's is known for. The sides were bland and lacked flavor, as if they had been prepared with minimal effort or care. It was truly disheartening to receive such poor-quality food, especially when I had previously enjoyed meals at other Nando's branches.

To make matters worse, the customer service at Luton Nando's was nothing short of abysmal. The staff seemed disinterested in their work, standing around laughing and engaging in idle conversations amongst themselves. It was as if they were oblivious to the fact that customers were waiting to be served or needed assistance. The lack of attention and professionalism displayed by the staff was truly disappointing.

Additionally, the prices at this branch were exorbitant compared to the quality of food and service provided. I understand that Nando's is generally not the cheapest option, but the prices at Luton Nando's were simply unjustifiable. It felt like a blatant attempt to take advantage of unsuspecting customers who were expecting a certain level of quality that was clearly not being delivered.

Overall, my experience at Luton Nando's was disheartening and left me with a negative impression of the brand. The poor food quality, coupled with the terrible customer service from staff who seemed more interested in their own amusement than attending to customers, made it a regrettable visit. Combine that with the overpriced menu items, and it was a disappointing combination that I do not wish to repeat. I would strongly advise potential diners to consider alternative Nando's branches that uphold the standards and experience that the brand...

To start with, the food itself was absolutely fine, no issues whatsoever. The service on the other hand needs a lot of work. We were a party of eleven and were told we'd be waiting for approximately 45 minutes, however I made it clear that we were happy to split up in order to get seated quicker. Despite this, numerous tables were given away to other customers who came after us. In the end, I had to insist they give us two tables which I saw become available. Starters and mains were served with no issue. However both of our tables were left waiting a ridiculous length of time for our desserts; we had to prompt a server to go check on them and only then did they bring them out. My table ordered choc gelato, x1 cheesecake and x2 cocholate cakes, both with a scoop of ice cream. They forgot one of the choc cakes and ice cream for both. I spoke to a waitress and she asked me if i was sure if ordered two choc cakes!? Showed a screenshot of my order to another server who said he'd get it brought over. They then brought over two more choc cakes, still no ice cream. I stated again that I was waiting for ONE MORE choc cake and a scoop of ice cream for each. They eventually got it right but it was painful considering how simple the order was. Either the establishment needs to recheck their electronic ordering system or retrain their staff on...

UPDATE:

Thought I’d give Nando’s another chance and the experience was wonderful! The staff were lovely, the food was delicious and the staff were not taking our plates away before we had finished. Great job guys. You’re back in my good books.

Even after reading the bad reviews we still decided to pay a visit. Unfortunately we should have taken heed. The customer service sucked. It was like being monitored by the FBI. Some lady called Tasha was walking up and down looking at everyone’s plates (I have made a video which I will not post). As we were eating she asked my husband abruptly if he had finished his meal. It was more of a demand rather than a question. She already had her hands on the friggin plate! So my husband just let her take it. We would have appreciated a bit more time as the place was not full but our plates were. We were sharing our food. There were plenty of empty tables so I don’t understand what the urgency was. Rude, unfriendly, discourteous staff. The Peri Peri across the road is tiny but awesome. Only 2 tables but they don’t snatch your plate off you. Retrain your staff or employ new ones. As you can see from the photos it wasn’t exactly buzzing in...