Newsham Pizza — Restaurant in England

Ordered a pizza that wasnt supposed to be spiced in anyway at all (seafood supreme) it came so hot that I couldn't even swallow a bite of it, rang up to say this and asked for a replacement after being told we could have a replacement pizza we then got a call from the shop to say that the boss was refusing a replacement! Because of this we asked for a refund on the pizza, we were told to contact JustEat because that is how we placed the order (even though we paid by cash) so after contacting JustEat they told us they could not refund due to paying by cash. I went down to the shop and they still refused both replacement or a refund because we got the seafood pizza we ordered and was basically dared by the boss to leave a bad review!! I have used this takeaway before and sidnt have an issue however tonight has been outrageous by the owner of the shop!! However the young girl on the phone/at the front desk couldn't have been better if she tried as her hands were tied Will NOT be using this...

It's such a shame to be faulting this place as Newsham pizza and kebab has always been my 'go to' pizza place for years! I am unsure if business has changed hands recently but the delivery service has become pretty slap dash with the last 4 orders that I have placed. I do enjoy their food but because it is taking 2 hours to be delivered from the time of placing my order, my 3 star rating is purely based on the delivery service. I am unsure whether it is due to the lack of delivery drivers or the delivery drivers being over - run with orders but either way, it puts me off ordering from...

Currently sitting waiting for a delivery, over 2 hours, no communication and the phone is diverted to voicemail, so I'm currently sitting here hangry, my stomach thinks my throat has been cut, paying for a forced diet of air isnt fun, it's a shame because now I'm going to tell the world that they need not bother ordering for delivery, quite simply the worst delivery experience of my life. Extremely unprofessional, amateurish, and less than basic. These guys clearly have no customer service or care about their customers lets just use other more professional better businesses...