Pat's Pizza — Restaurant in England

Good pizzas and lovely staff. Used to be lovely pizzas but when my husband find up today and said vegetarian pizza garlic base no onions the pizza came with tomato base as normal will give me bad stomach I ordered it and I did not order this pizza my husband ordered it don't order if I were you unless they get yourself sorted again no apologies known nothing it's going to take over an hour she goes do you want it or not no I don't want your pizzas you have to have a tomato base pizza even though you're allergic to it to keep the assistant on the phone happy with she says you said tomato base you didn't say add garlic butter she said you should have said instead of the tomato base how am I supposed to know that when take the tomato base off and add a garlic base and wasn't that clear enough I didn't order this does she hit me down the phone so bad it was unbelievable so let's wait for an hour now to see what happens probably more bad mouth from the lady on the phone we had this problem before when she took the orders items even though you're allergic to some of the items they put in the peace and you say take it off they don't listen you've got to have the tomato base if you like it or not I think it's a joke I'm finished no apologies just blame me for everything impossible to speak to someone else because she won't let you through and she squealing at me down the phone saying you ordered it you ordered it you ordered it and she put an I on my address as well so I don't think so do you allergic to it carry on because she doesn't listen to you any more pizzas in my kitchen my husband eating them all And when she delivered the next pizza she sent me this this is what you've got to say I don't like being told what to do buy a pizza place on a pizza paper I might as well cook the pizza myself enough to put up with being mind at down the phone I'm being called a liar so this is the picture what she sent when the next pizza not...

Ate here a few times the times, it's edible but a few things can be improved upon: The chips are soggy. I recommend investigation the methods to ensure the chips are crispy i.e. the oil temperature, frying, etc Limited item selection compared to competitors (e.g., lack of a 12-piece BBQ Chicken option similar to Pizza Hut). Expand the menu to include more diverse options, especially popular items offered by competitors, to attract a wider customer base and increase order size. Insufficient variety of drink options. Broaden the beverage selection to include a wider range of soft drinks, juices, and perhaps even non-alcoholic specialty drinks. No formal feedback survey available, forcing customers to use external platforms like Google Reviews. Implement an in-house feedback survey (online or physical) to gather direct customer suggestions for evaluation by the owner. The order accuracy. This is a significant issue, as incorrect orders can overlook critical dietary restrictions such as allergies (e.g., cross-reactivity peas) or religious dietary requirements (e.g., Halal/Haram). These examples are not related it was just an easier version to understand my complaints (if the owner reads the...

Been ordering from here for 20 years. Always been a bit hit and miss but for the most part OK.

Today, at 4pm, I ordered online cor 6pm delivery. I had no confirmation but called at 5:20pm to make sure it was received. They said they had it - great! I was then abruptly told that it would be an extra £3 and to expect food to arrive around 7pm!!! A little annoyed, we accepted the issue and carries on. When it arrived, the meat and salad was great, however.

AND THIS IS ONE GREAT BIG 'HOWEVER'....

THE CHEESECAKE WAS ABSOLUTELY COVERED IN MOLD ALL OVER.

A swift phonecall to Pats and I was told they were sorry but nothing could be done due to the distance between us. Yes, the very same address they just delivered to...?!

Finally offered £2 back. Ut could not guarantee when.

Think that will finally be the last time I go there. They now have some decent rivalry in the village and I hope they soon pack up shop as overall service is just not good enough.

Food Standards Agency have been informed and Local council are...