Queen Of Hearts — Restaurant in England

Well the table was nicely laid for us when we arrived. Ordering was okay although they were out of veggie burgers. Then it went a bit down hill. My food was ordered off the NGCI menu and when it came out I said ‘is this gluten free and vegan’ and the response was ‘yeah, probably, yes - it is’ - not very reassuring. The children’s ’big appetites’ meal was tiny. Not suitable for an 8 year old. The fish was brought out so burnt it was inedible. It had already come out a fair bit after the rest of the food that we asked for a refund and were given one and offered a free round of drinks which we politely declined. We still ordered pudding and again mine came out and I asked ‘is it gluten and dairy free and was told ‘ummm… yeah yeah it is’. When pudding came out there were still piles of plates on our table - which I had scraped and stacked to make room for pudding’. The service used to be really friendly and personal. It was slow, at times bordering on rude and inefficient. I would highly recommend using allergy flags for food to reassure customers although considering how ill I’ve been you either didn’t give me the correct food or the cross contamination rules need to be revised because I’ve had a migraine, swollen tongue and severely upset stomach since last night so all in all not a great experience but with some small...

✅✅❌❌❌ My experience at Queen of Harts left much to be desired, particularly for a tourist like myself. First and foremost, this restaurant desperately needs a proper "wait to be seated" policy. Being met and seated upon arrival would make a huge difference, especially for visitors unfamiliar with the layout. From a staffing perspective, I noticed what appeared to be an imbalance. There were two people behind the bar when one seemed sufficient, and I counted three or four waitresses when perhaps two would have been plenty for the level of business. This suggests a need for better front-of-house management, and I would strongly recommend reallocating some of that staff to the kitchen. Despite the restaurant not being particularly busy, I waited nearly 50 minutes for my order (see attached photo). Honestly, the kitchen operations need a complete overhaul. My steak was horrendous – incredibly tough, feeling like a "jaw restoration session" was in order. The fries with pulled pork BBQ were acceptable only because I was so hungry, but they were missing several key ingredients which was disappointing. While I'm sure everyone working there is a great person, and I wish you all the best, serious changes are needed in the kitchen.

Good luck!

P.S. manager is very friendly! I wish you the best with...

Have been here many times, but not recently. It’s always been hit and miss, but we came for a Sunday meal with someone who lives in the area. Two of us ordered the ‘large’ Sunday lunch. I really think we were charged incorrectly, as the turkey was 2 small slices and the tiniest spoon sized portion of mash. Likewise with the rest of the veg - one small each of cauliflower and broccoli, a few strips of carrots and 3 small roast potatoes. The quality of the food was fine, but not much bigger than a child’s portion. However, the Yorkshire pudding was burnt and couldn’t be eaten. That should not have been served at all! The chicken lunch also had the same amount of veg and burnt Yorkie, but the half roast chicken was an adequate portion. The third member of our party had burger and chips. Again a small portion of fries and medium sized burger, but the taste was okay. This could be a really good community pub, it is trying to be. But this was not good value at that price and if they were ‘large’ meals, I would hate to see the ‘normal’ sized Sunday lunch. Felt very let down and would not recommend this pub based on portion sizes for the...