Queenswood Cafe — Restaurant in England

Oh dear. I dropped in during a walk around the woods - love this little cafe and was interested to see what the Wildlife Trust have done with it. An hour before closing, takeaway hatch shut and no one keeping an eye for anyone waiting. Staff clocked me but didn’t want to stop chatting and wiping surfaces down. Eventually served by a young lad who didn’t have a clue and clearly didn’t want to be there - big board advertising coffee & cake for £5 which sounded tempting but I wanted tea, not coffee but he wouldn’t let me have the deal unless I bought coffee… Er, this made no sense as tea is 2.50 and coffee is 2.90 (& cake is £3) so they’re losing more on the deal if I have a coffee than tea … but no, the board said coffee so I couldn’t have the deal with a tea 😩 He then gave me a tea with bag left in, put the tetrapak of milk on the counter to help myself but no spoon to stir it or saucer to remove the bag and when I asked he looked at me like I’d asked to shoot his grandmother. The staff really need training and then supervision to check they’ve taken it on board!! And they really need to think through their...

The service is terrible. It's very slow and the girl behind the counter took 10 minutes to collect a sausage roll from the hot shelf that was behind her. Another guy was waiting 25 minutes for a bacon bap. It seemed that they were doing one order at a time which is an impossible way to run a cafe.

When I was at the takeaway hatch to order 2 hot chocolates, despite being the next in thr queue, the guy working the hatch invited 2 women from the inside queue to order outside and then served them before me! When I asked him why he was serving them before me when I was in the queue, he seemed to think he had done nothing wrong and doubled down. Whether he deliberately didn't want to admit his mistake and apologise or he genuinely couldn't see anything wrong with it, the poor service has been a real let down. I had to keep pushing that it is poor customer service and I got the hot chocolates on the house which I appreciate but it shouldn't have happened in the...

I have been coming here for the past 4 or 5 years, initially when privately run and more recently run and owned by the council. While privately run I was very happy with all aspects of the service and food, also prices were competetive with other places I go to. Initially when council staff started operations efforts were made to continue the standards of the previous operator although prices increased. The last 2 occasions I have come, inspite of repeating what I wanted I did not get what I asked for and items were forgotten and I had to ask where they were before I got them. I don't know if it is due to temporary or new staff but things need to improve as standards have gone down to an unacceptable level. I am prepared to come again but if I have the same experience as last time it will be the last time as there are other places I go to charging less with better food...