Rising Sun — Restaurant in England

A terrible experience from start to finish. Visited on a Sunday afternoon as a family party of 9. The service was diabolical. We ordered mains over 3 orders, there was a minimum of 20 minutes between each order arriving, which came out of sync compared to time of ordering. By the time some of us were served, others had finished and one of the sides came after everyone had finished and after asking several times. Our main server was very unapproachable and unfriendly. During this fiasco, we also waited 30 minutes for 2 soft drinks. Yes it was Sunday afternoon, yes we were a party of 9, but the pub wasn't overly busy and no reasons were provided for such poor service. We had young children who wanted a dessert, so we asked one of the servers how long that wait would be, given our drinks took 30 mins and the food was so slow. We were told they would make sure it came in a timely manner. It did not. We ordered all desserts on one order but we still received them in dribs and drabs, with some members of our party having finished whilst others were still waiting. We were also waiting on more drinks. I raised this at the bar and asked for management. The manager we spoke to was apologetic but still had an air of 'I dont care' about her. She couldn't answer our reasonable queries about our experience and agreed to refund the last round of drinks that had still not arrived, and the desserts as we had asked about service before ordering. Nothing mentioned about the £200+ we had wasted in mains. It then took a further 15 minutes for a refund to be issued. All in all, a shambles of a visit, not ever to be repeated by us, and not to be recommended to others either. We should have driven the 5 minutes extra to the next venue, I suggest everyone...

Iv not been to the rising sun which was one of my favourite places to eat since lock down, I had missed the place I was a regular customer and so were my family and friends I was really looking forward to nice meal when I went a couple of weeks ago I was extremely disappointed I know the cost of living has risen and prices have to go up but, The portion of my meal and families was terrible So prices up and portion sizes dropped My partner and I both had sirloin steak which was dreadful You expect a little bit of fat but it was terrible Not only was there fat all down the side it was all down the middle of the steak to, there was just as much fat as there was meat, I have purchased cheaper steak from Aldi and got better. You would expect a steak at the rising sun and there price to be quality The chip portion I thought they had run out to be honest and shared a couple of portioned between 4 of us Our meal came on a small square plate, the plates they used to have were much bigger There was no peas, onion rings, mushrooms or grilled tomatoes like there used to be which I was expecting Instead I got a bit of floppy salard and a few little tomatoes on a stalk The smaller plates gives you the illusion of a bigger portion The rest of my family commented on there portion sizes to The meal deals they used to have on are no longer there either It’s back to the hungry horse for me and my family Much better deals, prices and portion sizes Sorry rising sun You were one of my favourite dinning places I was very disappointed Our meals were not up to ur usual standard and the quality has ...

After being hounded to pay for the meals two weeks before we arrived, we were assured that we could pay on the day (after already paying £35 deposit) they insisted that paying upfront was “easier” so that they could make sure they had everything ready for us. I refused and said that’s what a deposit is for. I got a call back apologising if I’d been made to feel uncomfortable. On arrival I tried to pay for the food bill but there was an issue with the bill and it was on hold. We had to ask for the food and were told there was an issue and they were writing all the meals down for the kitchen. Food came out minus my child’s meal which came out after a fairly long wait and minus roast potatoes because they’d run out! Offered mash which then took another 5 mins to come out. My broccoli was cold in the middle, burnt black parsnip and black stuffing ball. Husband’s food was cold too. They forgot my cheesecake and when it came it was tasteless. Clearing the tables was awful, they kept leaving half the plates. My dad and husband got up to take all the glasses back. Table next to us were told no roast potatoes for their orders. We had to chase up everything. Bar ran out of beer. It wasn’t even busy. Never again. Extremely disappointing. We’d pre ordered - how can they run out of what were presumable frozen roast potatoes in December? Booked a time slot, why did we have to keep asking for each course? Didn’t expect too much for the price but this was substandard. Not even a massive party. 6 adults...