Rock Salt at South Sands Hotel — Restaurant in England

Myself and my partner thought we would try a cream tea here on Sunday afternoon. After waiting for a long time to be served, we were finally asked what we would like, only to be met with "I'm sorry I'm just a temp" and then went on to serve someone else. Finally we were served by one of the staff who was rushed off her feet and seemed to be doing everything. We ordered two cream teas and were told that the only tables available are outside. The weather wasn't great but it wasn't raining so we thought fine. The cream tea came, which was a bit odd, we had no milk and no knife to cut the scone. I went back to ask for both. When I got back to my partner, she asked if I liked Earl Grey as thats what we had been given. Ok, not my first choice of tea to have with a cream tea but I won't complain. Then I noticed how runny the 'cream' was, which also tasted of lemon! By this point I had enough and returned the tray and asked for a refund, to be told that the cream teas are served with Earl Grey, however when we checked the menu, this certainly wasn't stated, and the cream was in fact a lemon posset! My partner and I were going to go for an evening meal, but after the complete shambles on a Sunday afternoon, we've decided not to go. With the exception of the 'temp', the staff seemed lovely and were trying their best. If you're not bothered about wanting to eat or drink, but instead want a full on faulty towers experience, or a lemon posset Earl Grey cream tea, then this is definitely the...

It was a first time visit here since it has been renovated, and I must say, it looks very nice and up to date. The obvious nautical theme was nice and the reception area where we entered was full of lovely prints and ornaments. We didn't stay in the hotel thus time, but plan to as the did look nice from the photos we had seen. The restaurant and bar were set out with lots of space, great lighting and natural light. There were 3 separate seating areas, including an outside area. My only grumble here was you had to walk around the corner, on the road, to get to the bar entrance. Not an issue for me, but wheelchair users might. The bar and restaurant staff were amazing. Promptly assisted us and informed us of all we needed to know before ordering, including allergies. We were given a menu and made our way to our seats. When ordering food, our request to change the meal slightly was accommodated without fuss. A quick "let me just check with the chef, but I'm sure we can", was followed up with "No problem sir" Outstanding in my eyes. The wait for food was minimal considering how busy the place was. ( I did phone ahead to check availability and was told not to worry about booking ) Our meals were absolutely scrumptious. Cooked to a very high standard and the tastes just filled my pallet. Compliments to the Chef. If you eat here, I wouldn't worry about quality here as I can only imagine that all of the food cooked here would be of the same top class standard. Again,...

Have eaten there 3 times in just over a week, wouldn't say the experience was great anytime, but as there are very few places to eat @ Sand Bay gave them a few chances. First time had chicken ceassor salad, the leaves were brown on the edges and my husband's chip had loads of black in them. The second experience was for Sunday lunch, asked for no mash when it was served there was mash on, as I was not at the table when it was served I couldn't send it back as no waitress in sight, daughter in law had muscles and the chips were forgotten. Then the third visit I ordered a white crab meat sandwich on white farmhouse bread. Came out as mixed crabmeat (white & brown), when I pointed out that it should have been white crab meat only the waitress disappeared to check the menu. When she came back I told her the bread was also stale, I was told it was because it was sourdough. The sandwich was changed but still got...