After arriving at the nearby Crewe Hall Hotel & Spa following a 5 hour drive with my wife and two kids, we quickly googled local restaurants that were kid friendly. The first one were found was this restaurant, on looking at their website a promotion popped up front and centre saying kids meals for free with a purchased adult meal during summer holidays. It seemed a great deal so we followed the instructions and signed up for the promotion online. The verification email never arrived after both my wife and I both tried signing up (we both checked our junk mail as well). We booked a table anyway, to which we received an email instantly and we took a screen shot of the confirmation webpage showing we had signed up for the deal. On arriving at the restaurant we explained to the hostess the situation, she looked vacant and said we are not doing deals like this. We assumed maybe the deal had expired or was an upcoming one, so checked the website again, but it was as I said the first thing you see on their website. We showed the hostess, and she just said without a code on email there was nothing she could do. We tried explaining the situation again and she just said there was nothing she could do. We asked her to check with a manager, to which she looked at me like I’d asked her something completely unreasonable. When she came back she repeated the same message. I politely asked to speak to the manager, who when arrived seemed very annoyed with us. The manager did not say hello or how can I help, so I said hello, how are you? She just stared at us with an annoyed look on her face. So I started trying to explain, and she jumped in with there’s nothing she can do, it’s a head office problem. When I asked her to see it from our point of view, she again just said there’s nothing she can do, that the email can take 72 hours to arrive and she’d had quite a few other annoyed families. We understand things like this can happen, and would have still been happy to dine there if we’d received a simple apology, or an ‘We understand this is frustrating’ or the like, but the passive aggressiveness was dripping off her. We explained we were leaving to find somewhere else on principle. As we left the hostess and manager could be heard saying to each other, too cheap to pay for a kids meal and laughing. Not that it matters, but we were staying at a 5 star hotel and went to another restaurant and spent far more than were would have at this pub, it was purely the complete lack of customer service and rudeness that was the issue. Families beware.