Starbucks Coffee — Restaurant in England

Called in for a break from a long journey. The Starbucks kiosk was quite busy as their main cafe was closed. The two members of staff were working very hard but still took time with each customer to make sure that the drinks were exactly what customers wanted ( for example, I'm fussy aboutthe amount of milk in my coffee, the person making my drink made sure I got exactly what I wanted). The food was standard Starbucks quality but served with...

Worst Starbucks ever! I've ordered Mocha, I've received Americano. When I explained I've ordered Mocha lady behind the counter says I've ordered Americano! Do, when I said again I've ordered Mocha then lady ask me for my card to make refund and new receipt for Mocha. So I've spent another time waiting for it and then finally got my Mocha which was horrible, weak and no sweet. This is franchise so I won't drink coffee at...

We were really disappointed when we called there. We expected the usual Starbucks standard. Although we were eating in, my toasted sandwich was served in a bag rather than on a plate losing it's appeal. The coffee was fine but again was served in disposable cups. The whole experience was not relaxing which is what you need after a long motorway journey. We will think twice before...