Been in to the oxney road branch of Starbucks a few times now and sadly it's always the same bad experience. The staff are all young adults who treat the place like there own personal youth club and act like customers are an inconvenience interrupting their conversations. They run around messing about, blasting music and only seem bothered about the "customers" who are clearly their friends come in to hang out. Ive heard them being very rude about members of staff who work in the Sainsbury's store attached not really caring who hears. Sadly I can see from reading reviews what I am saying is nothing new and nothing seems to have changed so expect my review to have little impact but this store needs a serious shake up of staff or a manager put in charge who actually knows they are at work and not at a party. There's a reason this Starbucks is pretty much...
   Read moreEvery working weekday morning both myself and my husband visit the Oxney Road team. Whether it be Chloe, Grace, Georgia, Tyler and the rest of the team to greet us so welcomely. Absolutely love the vibes and atmosphere they create setting us up positively for whatever the day brings. Within two days of switching to this Starbucks from another, the team had already memorised our order. The coffee is made to perfection, my personal preference, tastes way better than other Starbucks locations. This team brings phenomenal service, every time we visit, so much so making us pop back in the evening for a chitchat and maybe stop by on the weekend too! Even the simple heartfelt gesture of a smiley face or greeting on our coffee cups by Grace, makes my day. Thanks for the chats, giggles and great coffee! Keep up the great work guys, you...
   Read moreToday 27th June 2025 at 13.50pm at Sainsbury's Starbucks, OxneyRoad - I made a simple comment to my wife to ensure she gets the Lemon and Poppyseed Muffin as well did not get the last time we visited and realized too late should not have warranted the you lady behind the counter to have made a sarcastic comment.
Had she been a hospitality professional, 'oh, sorry about that' would have seen me say do not worry as it was for us to have said at the time but we realized too late.
I am reluctant to return based on this. It's not the first time staff here have been rude and uncaring. The flip side is some staff have been amazing and have gone above and beyond.
Problem is, it's not a one off incident but today was unfair and unwarranted and puts me...
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