The Beach Box Cafe — Restaurant in England

We visited Harlyn Bay as a family of 7 and had a lovely time on the beautiful beach. The experience was soured however by an unpleasant member of staff at the Beach Box café.

A sign clearly states that only food bought at the Beach Box café can be consumed at their tables, whilst I have absolutely no problem with this in principle, I would have thought that if most of my family were purchasing food from the Beach Box then it would be reasonable for me to sit with them and eat food purchased elsewhere as there was plenty of seating available.

I was told in no uncertain terms by a rather surly lady that I could not sit with my family and eat, even though I pointed out politely that my family were ordering food from her establishment. Her reason being that her bins would be filled with waste generated from a rival food outlet! What made it worse was that the lady then went back into the café and proceeded to complain to other staff about me; unbeknown to her, in front of the rest of my family!

The principle of only eating food consumed at the café is quite understandable and certainly at busy times, however there was plenty of seating available and in this situation, surely it would not have been unreasonable to sit with my family. There was certainly no need for her unpleasant manner.

I would suggest that some customer service training would be advisable.

We visited Mawgan Porth a couple of days later, needless to say we did not visit the beach...

Rude unfriendly staff with little knowledge of the food they are selling I only enquired wether the sausage roll was vegan or meat. To be looked at like I had 2 heads. I ordered 2 sausage rolls 1 tuna melt 1 vegan melt and a cheese and chutney sour dough toastie 1 cinnamon roll. 2 lattes and 1 oat milk pumpkin spice latte £46.50. Not a single smile from any staff just ignorance and talking about anything between themselves. All female staff we wearing false nails which while handling food is not hygienic. 10 minutes after ordering our number is called 2 hot sausage rolls and cinnamon roll passed over. Another 10 minutes then the coffee arrives no lids just dumped on counter I’m short struggling to reach lids. Girl appeared again with the sandwiches had to ask for a bag to carry everything. Not once did anyone say enjoy your meal or drinks or even thank us for our custom. The rest of my family enjoyed their food and said it was nice. My cheese and chutney toastie was tasty but the Bread wasn’t toasted and the cheese wasn’t melted. The beach is lovely but if we come and I’ll be sure to...

We went for a drink after a swim on 10/07 around 18:15 and the blond guy behind the bar genuinely couldn't care less about us. He didn't say hi, he didn't say thank you, he seemed more interested in leaning with his back to us and playing on his phone, which when he finally “served” us, he went straight back to doing. My partner said to me ‘if he hates his job so much why doesn't he quit’. I also went to put our rubbish in the bin but it was a general waste bin so I took it to the bar as both items were recyclable I pointed that out and said, just put them in. They use recyclable cups but don't actually care if they are recycled. I know its not the full summer season, but providing good service to locals is just as important as tourists. Otherwise, its a nice place! I rarely take time to write a review and usually only try and write positive ones, so just shows how...