The Heron — Restaurant in England

We planned a Sunday dinner with friends here. Booked and pre ordered our meal for 6. We traveled 100miles as we all live spread out so this pub was middle ground. When we arrived we said we have booked a table under (surname) to be told "No you didn't" which was a great start. We were left for an hour and 20mins with no food. We even cancelled the starter in hope it would help. The food we got was horrendous, burnt cabbage, full of salt and as the plates came out the portions sizes got smaller. Managment laughed at us when we said we were unhappy with the service and food and told us he was just covering and in short not his problem. He did apologise but over all didn't handle the situation as a manager should. Rachel the bar tender/waitress was far more organised and helpful trying her hardest to try get things sorted. But unfortunately the final straw was a further wait for the pudding which all came at different times with one containing part of the plastic container I presume it came in. Rachel came to us and said they wouldn't be charging for the food and couldn't apologise enough. She was a credit to the place. Such a shame as we were all really looking forward to it. Unfortunately we won't be visiting again. Best wishes to Rachel, you deserve a raise with that type...

I rang up to check if they would be showing football, I was informed the match would be on. When I arrived they had multiple screens, plenty of room to sit, and a beer garden. The people running the place are very friendly, I found a little corner to watch the football, during halftime I decided to look at the food menu, everything £9.95 with plenty of choices, the helpful staff chatted with us as I'd asked about different things on the menu, Lasagna was recommended, my partner went with that, I had Fish Chips and peas. It was all very nice and we we're treated well.

I like what they're doing here, having a menu where all the food is priced the same and at a cost where people on low incomes can go out and eat without breaking the bank.

I had a nice time, and if I'm that way again I'll take my dad in to watch football and...

Visited on a Sunday afternoon/evening to watch the final of the Women's Euro's, we had pre booked a booth for 4 of us. Arrived at the bar no issues and shown to our table, service was great, nice and friendly bar staff. Ordered food which arrived promptly, we all enjoyed our meals and for the price you can't beat it! They even came round with free garlic bread when the footy went to extra time (nice touch). The new owners are really trying their best and every credit to them, been in a number of times previously and this was certainly the...