The Hideout Lounge — Restaurant in England

First time visit due to another venue close by being shut today. Was very busy and we were unaware that we could book which would have better as this was under cover. Fortunately a sunny day but very windy so was not the best day for a cooked breakfast outside, luckily we ate quick before it got too cold to eat. The breakfast was lovely and well priced, but the downside was the very long wait. It took 20 minutes at least to take our order and a further 15 minutes to get 2x teas and a coffee.... then a further wait for food. We didn't try the cakes and due to covid we didn't go in to look, but lots of people were taking them to takeaway so I assume they are good. In two minds whether I'd go back due to the length of time it took, but if you are in no hurry then that's fine.

• sorry I can't seem to reply to the owner. I believe in being honest with my review. I have indicated that the food was good and that even though I hadn't tried cakes that people seem to be taking lots away with them so must be good also. I was being honest with regards to the service, I think waiting over half an hour is a long time for getting a cup of tea and 40 minutes at least for food, which I did say was lovely when it arrived. I think a 3* rating for the overall experience is being honest in my opinion. People can make their own minds up. I won't be bullied into changing it. If people are restricted on their time then they might want to bear this is mind and I see someone else mentioned this as well. Not once did anyone say sorry for the wait. As for the weather I know you can't control that!!! All I said was if you booked you would get under the canopy which would be better for hot food. I'm not really sure why you seem to have taken offence. I didn't give...

Passing through and went to stop for lunch. Was greeted by a middle aged female employee who said we're not doing breakfast anymore. We said no worries we'll get some lunch to which she said we're not serving yet. Her words then we're it's coffee and cake to takeaway and that's it so we said OK then. We then went to the counter and was served by a younger lady who credit to her was treating us as you'd expect. Politely! We ordered and she said where are you sitting to our surprise as her colleague said they were only doing takeaways!? So we said we'd sit outside. I then saw the previous lady scowl through the serving hatch at us. I didn't think too much of it at the time. Assumed she was having a bad day. I then went to the toilet before heading outside. Upon exiting the lady was right outside the toilet door badly pretending to sort the glasses out. It wasn't until I mentioned it to my friend later that he said about the jail nearby and that she probably thought you was from there or something. If that's not the case then I don't know what her excuse is and if it is she then she was wrong. On top of that there was 3 other tables being used by customers and they all got the lunchtime menus....

Me and my sister in law felt quite awkward at this cafe today. We had bought our children (IN HALF TERM) and we’re made to feel quite uncomfortable.

We were sat next to a box of toys so naturally you’d think that the children would be allowed to play. As we drank our coffee in this quite empty cafe (bar 2 tables of 2 on the opposite side of the establishment) we noticed the staff getting quite irritated at our children.

The other 4 customers didn’t seem to mind but the manageress came up to us and said the children were being rather loud.

I know kids can be noisy but they weren’t being unruly or causing any harm. But the staff seemed more worried about 2 ladies in the corner who didn’t seemed phased by the children. It made us feel awkward as neither of us a mothers have ever been asked to silent our children.

The point is kids will be kids and like I said it’s half term and they were by no means miss behaving. If adult only custom is all they are interested in I recommend they get rid of the box of toys and advertise that it’s not a family friendly place.

Needless to say we won’t be giving the hideout lounge any future custom with or without our...