We went to a presentation with Aria Resorts. Connor who talked us through the options was amazing, he was easy going, nice to get on with and chat to. His aggressive manager came over we found the manager to be quite aggressive he didnt like taking No for an answer and seemed oblivious to the Fact that brexit was coming and was adamant that brexit wouldnt be an issue when buying into a long term commitment. His ignorance really put us off. We were given a £50 voucher to use at the on resort pub. We arrived at 1.15pm and was greeted by a young man who told us it would be at least half an hour wait on food even though we only saw three small tables sat down. We played a game of pool and was asked to pay a five pound deposit. l actually think we would have done them a favour stealing the cues they look like they have seen a fair few brawls in thier time and in desperate need of replacing. we finished our game and went back to our table. We waited a little while for our starters to arrive I ordered chicken wings my partner had nachos. The nachos came and was a huge portion and quite tasty, the wings were covered in a sauce that seemed off and full of what tasted like vinegar. They described it as a BBQ sauce do not be fooled! A little disappointing but not the worst. After the starter We was looking forward to our mains fish and chips but the disappointment continued . . . . the fish and chips arrived although the portion was quite generous it didn't have the appeal the batter was dark and oily. It had a distinct smell that I would usually associate with the oil not being changed often, the chips were cooked well but again were spoilt by the stale oil. The tarte sauce had the same strange tangy taste like the bbq sauce which leads me to believe it was turning sour. Overall it was very disappointing with a pepsi and fruit cider our bill came to £44, had I had to pay for the meal I would have demanded a refund. If your after a decent meal then make the trip round the corner to the local pizzeria or have fish and chips by the coast. Do not waste your time or money on this venue. It just isn't worth it, Starvation or foraging on the local beach would be...
Read moreIt was at 17:05 we arrived at the premises. Having read previous reviews our hopes were not flying high, so we mentally prepared ourselves for the onslaught of bad service and incompetence. After a waiting time of 18,000 years, we were eventually guided to our tables by a member of staff who was walking so fast, you might have mistook her for the Starship Enterprise going into warp. A sense of animosity and confrontation tingled down our spines. As we sat down on the worlds most uncomfortable seats, it felt like a milenia before a member of staff managed to pull together a fraction of there attention to take our drinks order. Futhermore, sections of the table, were degrading on our freshly moisterised, baby skin' hands, leaving splinters in unspeakable places. It was if the place was overun by genetically enhanced woodlice. I cannot convey strongly enough the disbelief, scratch that... the sheer level of distraught emotions to hear the skatty tunes, 'La mer (Charles Trenet)' and the 'Brian Shaw intro' was not pulsating into our eardrums from the below average speakers. The quality of the music was so bad it was almost as if the speakers were ordered off Wish. With the thought of a fresh, crisp pint sliding down our throats, we were beyond dissapointed to find out that a vaild form of I.D. such as a passport was not good enough for the memebers of staff to serve memebers of the party that were clearly over the age of 18. They even went as far, to not serve a member of the party that had a fully grown beard eminating from his chisel-jawed face. It takes things to far when you don't serve a face that could be mistook for a peice of art displayed in the London art gallery... utter disgrace. Once we had left the pub we felt as if the weight of a dump truck had been lifted off our shoulders and we skipped with glee to the next pub were we got served straight away... love from table 2 (ages 18, 18, 22 and 22).......... only joking......
Read moreThis place has risen again, the quality of the food went downhill earlier in the year but we went last night for the first time in quite a while and have to say the food is back to being five star. Spicy chicken wings were incredible!! The inferno burger was exactly as describe and the Mrs enjoyed her scampi and chips. All washed down with some drinks of which there is a good selection. It was a cosy atmosphere and they had the fire lit which was a welcome sight when we can in from the literal sub-zero temperatures outside. The staff are all good and friendly but this place is absolutely made by George and Shelley, too incredibly welcoming, warm and friendly people. They make all patrons feel special and put their heart and soul into the pub. Highly recommended if you’re visiting The Bay.
EDIT: 01/11/24 WOW, what went wrong here? We used to really enjoy this place but rhis has seriously gone down hill. The front of staff who came to greet us at the door, left us stood for 6 or 7 mins without acknowledging us. When asked if we needed to be stood there to be seated, his response was “yes you do but I’m busy”!! Wow! Never come across such terrible customer service manner anywhere. Wait another 4 or 5 mins and he eventually came back and by now a longer queue had formed. He was curt, impolite and lacked any sort of customer service. The place was busy and is seriously short staffed, the queue for the bar was a further 10 minutes to place our order. All in all a really horrible experience. We will continue to visit The Bay as it’s a great destination but until The Joy Paul Jones staffs up and trains their staff, I would avoid. We certainly will...
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