The Kingswood Restaurant & Rooms — Restaurant in England

Whilst on holiday in Cornwall, my wife and I came across this place and from it's good reviews and recommendations we were excited to try it.

We arrived at 6:30pm on a Monday night. We were sat in the "lobby" and given menus. We assumed there were no tables available or something so didn't think much of it. Several other couples were sat waiting too. After 15mins we ordered a couple of drinks, which we didn't receive until 30mins later. We then ordered our food which seemed odd since we weren't at our table...We thought maybe it's a weird restaurant where you order and then when it's ready they seat you so you can sit in comfort instead but there was no explanation of why we were in the lobby. After an hour of waiting and not being seen to, I walked to check how busy the restaurant was since it was taking so long. It was half empty...huge numbers of free tables and we couldn't believe it. We finally were seated at 7:50 (1 hour 20mins after arrival) with no apology or explanation. We then waited a further 20-30mins at our table til the food came!

I ordered the burger, which was nice, to be fair, if not a little overpriced. My wife ordered a falafel burger, which had no information about what it contained on the menu. I have a severe nut allergy to peanuts. However, since there was no mention of nuts on the menu, and I eat falafel all the time, I tried some of my wifes food, to discover it was full of nuts. Identifying several nuts which looked like peanuts, I spent the next hour panicking, wondering if I was going to have a massive reaction any minute, took a bunch of steroids and was ready with my epipen. After waiting hours for food, now this! Nearest hospital miles away and no phone signal here...My wife went to ask the waitress, who had no idea what the food contained, and wasn't at all apologetic but went to ask the chef. Thankfully, although it contained several nuts, it didn't have peanuts. Panic over. But no apology or sympathy from staff and quickly were taking our money for the bill.

Couldn't get out of there quicker, evening absolutely ruined.

Long wait for no reason, no explanation, staff have no knowledge of allergens on the menu, not at all apologetic or sympathetic about what could have been a life...

We booked this restaurant for our anniversary. We wanted a nicer place. We were on holiday.

This restaurant was nice but the service from the first waitress who attended us wasn't satisfactory. When we placed our orders she asked if we wanted any other vegetables with our meal. We asked what the choice was then chose brench beans. When food arrived we were given a bowl with cabbage, peas and some green beans. We looked surprised - we were offered french beans, not a selection of greens. My husband said that I couldn't have cabbage or peas. The waitress response was that this was the way french beans come. I replied that we were not made aware of this. To which she replied that I didn't mention to her my allergies. I don't have to mention my allergy when I order straightforward food. Not food with hidden vegetables, not mentioned at any point. I would suggest to tell future customers what vegetables etc they would be actually getting.

Overall the food was good. The service could be much better.

An update.

I received an arrogant response from the restaurant owner: "Our menu clearly states, French style peas and beans with lettuce, onions and butter. Whilst your lack of knowledge of what Peas à la français is...".

As I said above, we didn't read about extra vegetables, we were offered Feench beans. Not Peas a la français. If we were offered Peas a la français, we would have asked about the details. Yet, we were offered Frech beans. When someone offers you french or Green beans but thinner in this country people expect to receive green beans, not cabbage. We were served cabbage with some beans on top! Not peas and beans with lettuce, onions and butter.

Probably best to teach your waiting stuff to learn the names of the dishes. I suggest next time to read the review...

Having eaten here in the past I felt confident to take some guests for a meal 10 days ago. Whilst the food is consistently very good, a night out is not just about the food but the whole dining experience. I am writing this review, as the duty manager promised to get in touch to discuss what went wrong that night, but I haven't received a call and ultimately THAT is the most annoying factor. If I had been contacted I wouldn't now find it necessary to highlight the issues here namely... we waited 1 hour 20 minutes from arriving to receiving our starters. Furthermore our table had a faulty leg which was the cause of a glass of wine spilling over a guest's dress. We advised both our young waiter and waitress separately, but we were not offered a replacement drink AND we were charged for the spilled one at the end of the evening. The waiter did apologise about the table leg and tried to fix it, but to no avail and we had to move to an alternative table. When leaving and speaking to the duty manager we were surprised that the unsatisfactory issues of wine spillage and slowness, that we had mentioned to the waiting staff, had not been reported up the chain, hence the manager being unaware and saying I would receive a follow-up call. I'm guessing it was just a bad night, combined with the inexperience of youth, but, having briefly raised these points with the duty manager on leaving, it would have been nice to get the promised follow-up call. So a number of things leaving us unfortunately disappointed on...