The Levels Country Kitchen — Restaurant in England

We were disappointed that we only had the cakes, and not the full English (something we tend to judge a café by!) as it looked amazing. The cakes were fantastic however, so it wasn't all bad, Coffee and Walnut certainly hit the spot, and the Victoria Sandwich was moist. We even had money left over from a Christmas gift voucher, and unable to give money back, we took two pieces of Oreo cake home with us in a little doggy bag. The tea was refreshing and strong, and the pot easily gave us two cups each, and my sons had coffee. I wondered if the milk was organic as it appeared very creamy and lush!. The décor is smart and modern, there's plenty of room, but above all else the service was wonderful. I think it was the manager who served us, and she met us with big smiles, friendly chit chat, and a very positive attitude. Her attention to detail was refreshing (she mopped up a little coffee spill in the saucer, and went and got a clean one, whilst wiping the bottom of the cup, and apologising) and she simply had a "can do/nothing is too much trouble" approach. As we were leaving we noticed that they did large breakfast baps, which we may have next time as it will be more cost effective for my tribe than seven individual breakfasts. My wife loves it here, and this was my first time, so we will definitely be back, kids in tow, to enjoy more than just cake. Thank you guys, our visit set us up...

I am reviewing 2 visits. Our first visit was for a lunchtime sandwich. Our second was for a Sunday lunch. Our lunchtime sandwich was a lovely experience. We sat in the main area of the cafe which was calm, light and airy, nice atmosphere and service. The sandwich was very good, fresh and plentiful. The Sunday lunch was served in what I would call the conservatory. It was very cramped and busy. The air conditioning was turned up way too high, but was turned off on request. The Pynes roast beef was very nicely presented but ruined by over use of garlic. The cutlery wasn't suitable as the knife didn't really cope with the beef, even though it was perfectly cooked. The dessert was delicious, I had blackberry and apple pie. On payment, we tried to use a voucher which had been given as a present. There had been a problem with the system back in June,which had cost The Levels a considerable amount of money. They said that they had sent emails to everyone explaining the problem. Our son checked, but found no trace of any email. He had however had the amount of the voucher refunded a few days after purchase. We paid for the meal, but felt a bit let down by the whole experience. Also one W.C. for male and female for a whole restaurant is...

I have eaten here before when visiting the spa and found it to be perfectly acceptable; a nice cafe serving a reasonable selection of freshly prepared food. It can get rather busy and noisy inside and the service can be a bit hit and miss again when it's full but it's a nice little destination. Today I arrived at 3.05pm, having arranged to meet a friend for a quick coffee and checking the website before we set off for our mutual 30 minute drives to meet in the middle. The website and the notice on the door both said 10am-4pm, there were at least three members of staff still inside when we arrived. There was no notice on the door explaining the early closure and all the staff studiously avoided making any eye contact with us as we tried the locked door. It is very disappointing when you make the effort to patronise a local business and they ignore you, having changed their publicised opening hours without explanation or apology. Fortunately we were able to go 15 minutes up the road to an alternative cafe and enjoy a lovely coffee and cake at a business who had stayed open to their publicised 4pm...