The New Inn — Restaurant in England

If I could have given a minus star, I would have! 1 star is too good for this place.

Please note that this review is based on the accommodation and the pub.

We booked 1 night here as it was close to Flamingo Land. As a family of 4 (2 adults and 2 daughters aged 12 and 6), we were allocated the 'holiday home.'

We booked through booking.com and when I booked, the description stated free WiFi, breakfast included and a television in the living room.

After a 3 hour journey from Birmingham to flamingo land and a very busy day, we arrived at the accommodation around 5.30pm.

First impressions not great. Pub looked run down, beer garden needed a good tidy up and when we went to the 'reception area' there was a plate on the side with somebody's half eaten chicken. 🤢

I had paid through booking.com a few days before we arrived. When we checked in, we were told we needed to pay for the room as the money is only pending from my account. I then had to prove that the money had left my account!

After that had been sorted, we were shown to the holiday home. As we walked into the yard area, my eldest daughter nearly went flying on a broken slab.

We were given the key and went inside to find quite an unwelcoming property. Really basic and the first thing I noticed was there was not a television in the living room where there should be.

We dumped our bags and decided to go for a drink in the pub (where there were no seats due to all the tables being reserved).

We asked about the TV to be told that the previous occupants broke the TV and they do not have a spare one.

We said 'OK, well the girls will have to watch their phones, at least we have WiFi.' We were then told that there was no WiFi in the holiday home. Only in the pub!

We finished our drinks in the run down beer garden and went across the Rd to another pub where it was so busy that there was a huge queue at the bar and nowhere to sit. It doesn't surprise me as I can see why people were avoiding the New Inn!

When we returned, my husband went to the reception to sort out breakfast. Only to be told that Breakfast was not included with the holiday home!! We showed our booking confirmation and that it states breakfast included, however, was told that booking.com has it wrong and we need to take it up with them! Absolutely zero customer service skills!!! We were getting nothing that we had paid for!

We went to the off licence, grabbed some snacks and drinks and went back to the accommodation. There was literally nothing to do. No TV to watch, no WiFi so we had an early night.

The whole place was a dump! Dirty, cobwebs everywhere, and lots of broken fixtures and fittings. (See photos)

When checking out, there was no staff other than a cleaner. We left early as didn't want to spend another minute there!

When I returned home, I complained to booking.com and did get a partial refund but even with the partial refund, we still paid too much for this accommodation.

I put many reviews on here, and mostly, they are all positive but I just want to warn others not to spend their money here!! The accommodation should not be open to the public in the state it is in.

The whole place needs a deep clean and staff who actually know how to provide customer service.

It's a shame because the building...

Needs closing down until they can get enough competent staff. We stayed two nights, the rooms were clean and comfortable but the dining room had cobwebs all over the window cills and the bar seating was covered in dust. They obviously had not got enough competent staff and the manager was miserable and did not say good morning to my husband who said it several times. Everyone had to have breakfast at 8.30 which we thought was too early. Breakfast had to be ordered the night before which we do not like. At 8.30 twelve of us turned up for breakfast but we saw no one. The were a few cereal brands available but no dishes or spoons and no milk, the apples on the dish were competely rotten with a couple of apples. Manager finally appeared and we asked for some dishes etc. Nothing happened half an hour later my husband went to the kitchen and helped himself to a dish and I went and got some spoons, no one in kitchen and still no milk or spoons. Everyone was distgusted and it became a laugh. After 1 hr and 5 mins someone brought out our cooked breakfast. No vegetarian available, no choice of milk and no decaf coffee dispite being next door to two shops. My husband went and bought some and we made it in the room. There was no apology, no toast, muffins or pastries after. No one could care less and if they couldn't manage to serve people within a reasonable time why did we all have to be there for 8.30. Some people walked out. I think we deserved a refund for such dreadful treatment.||||Also the village did not seem to like visitors. Both pubs closed at 9pm on Sunday, non of them did meals on that day so we had to go by car to another pub just on edge of Pickering, think it was Bulls head. The people were very unfriendly when we went to book a table for that evening. Would not even let us sit at a free table for a drink until the people who had booked turned up. They really did not want us there.||The whole experience was of complete unwelcome atmosphere who don't deserve any visitors anytime. We will not be going to that village again in a rush.||||The pub had a great history as it was the place where Dick Turpin was arrested but we only knew by a plaque at the back of the premises. Please owners close it down and get...

Needs closing down until they can get enough competent staff. We stayed two nights, the rooms were clean and comfortable but the dining room had cobwebs all over the window cills and the bar seating was covered in dust. They obviously had not got enough competent staff and the manager was miserable and did not say good morning to my husband who said it several times. Everyone had to have breakfast at 8.30 which we thought was too early. Breakfast had to be ordered the night before which we do not like. At 8.30 twelve of us turned up for breakfast but we saw no one. The were a few cereal brands available but no dishes or spoons and no milk, the apples on the dish were competely rotten with a couple of apples. Manager finally appeared and we asked for some dishes etc. Nothing happened half an hour later my husband went to the kitchen and helped himself to a dish and I went and got some spoons, no one in kitchen and still no milk or spoons. Everyone was distgusted and it became a laugh. After 1 hr and 5 mins someone brought out our cooked breakfast. No vegetarian available, no choice of milk and no decaf coffee dispite being next door to two shops. My husband went and bought some and we made it in the room. There was no apology, no toast, muffins or pastries after. No one could care less and if they couldn't manage to serve people within a reasonable time why did we all have to be there for 8.30. Some people walked out. I think we deserved a refund for such dreadful treatment.||||Also the village did not seem to like visitors. Both pubs closed at 9pm on Sunday, non of them did meals on that day so we had to go by car to another pub just on edge of Pickering, think it was Bulls head. The people were very unfriendly when we went to book a table for that evening. Would not even let us sit at a free table for a drink until the people who had booked turned up. They really did not want us there.||The whole experience was of complete unwelcome atmosphere who don't deserve any visitors anytime. We will not be going to that village again in a rush.||||The pub had a great history as it was the place where Dick Turpin was arrested but we only knew by a plaque at the back of the premises. Please owners close it down and get...