Decided I faniced an ice cream after a 4 hour hike, but the large group of about 8/9 walkers in front of us joined the queue for the hatch at this place just as we reached it. So I went inside. whilst waiting in line, I noticed the obnoxious attitude of who seemed to be the manager/owner and the way he spoke to the girls. A couple who had come in to grab some drinks out of the fridge were stood behind me and we're served before me as they had cash but as someone who has worked in the hospitality industry I know the employee had used initiative to let these people get on their way with only being one payment terminal available and to help get the queue down. When at the front of the counter that had a huge sign saying "ice cream served here" on it, i asked for the icecream to which the obnoxious manager said that I 'wouldn't get served any quicker for ice cream here than if I waited outside suggesting that he would not walk 3ft to his right to get it from the fridge for me and that I'd need to requeue at the outside hatch to which I said well I'm here now. Sensing the outrageous unhelpful and lazy customer service, I was on the receiving end of the lady who had been running around behind the man said she would take my order and go to the fridge for me. So if someone's child wanted ice cream but they were sitting having tea inside would he have said the same? Made them go queue at the hatch? I think not. This man does not deserve the young ladies there who were running around and showing him up on his disgraceful customer service skills. I'm grateful to the lady who got my sugar boost for me after my hike and chose to be a kinder person than her boss. Unfortunately, I have also worked for rude people like this in the past, so I feel for the employees having to take the slack for lazy employers and managers and will always appreciate the extra effort shown to be helpful. I had heart surgery a few months ago and I've been slowly building back up with my walks and the sugar was very helpful. Sadly, negative interactions like this deter me from giving my money to a place like this again.