The Plough — Restaurant in England

HORRIBLE EXPERIENCE from start to finish! 23.02.19. We came here for my fathers birthday meal as a party of 4. We had booked in for 7pm. On arrival we had to manoeuvre our way through a very crowded bar to get to the restaurant.. ok not ideal but it was fine (even though they have another door on the side of the venue that they could simply open to make it easier for restaurant customers. So we go into the restaurant area and say our names and we are seated . We look for menus and there are none on the table .. we have to spend several minutes looking around for a board with the menu chalked on. This was not great either as it was behind a table with other customers sat at it . Another party who had just arrived had to take pictures on their phone as it was difficult to see! This is not good at all.. the menu changes every week apparently but would it not be easier to print some menus on basic plain A4 paper for and place them at the tables for customers convenience? (There are only 12-15 tables in the restaurant) . We then decide what we want and order our drinks.. 1x pepsi 2x lemonade and a pint . All the fizzy drinks were flat .. ok not major so we asked for replacements to which we were told “no problem love” the gas must have gone the bar maid said . The replacement drinks arrive .. still flat but none of us could be bothered to complain again. After 10-15 minutes of waiting the waitress came to taken our order and only at that point told us that there were 4 different dishes that were not available as they had ran out and only had 2 cod and chips left . Bear in mind we were the second table to be seated on a Saturday night) again another problem as this should have been explained at the start . So two of our party had to order second choice options and the other 2 had cod and chips . The food arrived 25 minutes later (again there was only one other table that that ordered before ours at this point) and only 5-6 other tables now occupied. Not a major issue as we thought all fresh cooked to order . Food arrived and I have to say that both the cods were absolutely disgusting stodgy mess! And the chips looked and tasted old . For the sake of my fathers birthday my partner and I kept quiet (we had the cod & chips). Once we had finished our meal (70% of ours we left) I quietly spoke the the waitress and said how disappointed we were with the meals in general but especially the cod and chips because of how stodgy and horrible they were. Her response was “ok love” to which I replied can you look at knocking these off the bill please? . She said she would ask.. came back several minutes later and asked again what was wrong with the meal ... I explained again. Off she went to the kitchen, came back severa minutes later and plonked the bill and 4 mints on the table and began to walk off , I said excuse me has the bill been reduced accordingly? The extremely rude girl just said no while she was walking off. No apology or explanation at all.... absolutely disgusting!! By this point I had totally had enough and asked to speak to the manager who had been given incorrect feedback on my complaint and was just told that we didn’t like the fish apparently (lies) after a few minutes she eventually agreed to knock one of the meals off the bill. Overall a horrible dining experience with extremely rude waitress who constantly calls everyone of the customers love! Just terrible and would certainly not return to this place and will be telling friends and family of the horrible place that is the Plough at...

I love this place! The interior the place itself is like it has been plucked from Tudor times, really superb interior and exterior, with a really quirky atmosphere that seems to be disappearing amongst many modern pubs. The food was exquisite to say the least, with the home-cooked menu changing week on week (another great touch to allow for variety). Staff were superb, very attentive and friendly. There’s a very large car park too which is great, with the whole evening very well priced. It was a superb Saturday evening. See...

Lovely country pub. Welcoming staff. Dog friendly and welcomed ( we have two big dogs- fussed over by staff and customers) Wish it was my local! Food- lamb liver &onions, mash and veg. Gravy thick and shining. Wish I had a piece of bread to mop up( black country thing). Pork medallions, double cooked chips ( just like my grans) ,peas. Pork moist and sauce was thick, complimenting the pork. 10/10. Log fire, oak beams, locals that treat you like a local. Thank you the plough staff...