The Rising Sun Thai & Pan-Asian — Restaurant in England

BEWARE NOT DISABLED FRIENDLY. If you are able to use regular bathroom and manage a few steps you might be ok. Don't tell you that you only have a liimited time when booking. Then their very efficient staff make you feel exceptionally rushed when trying to enjoy 3 courses for a special occasion. Told at 19:55 they needed the table back in 5 mins and we needed to vacate. We were told we could finish our drinks outside without recognising that we had a physically impaired member to our party and that involved going up a couple of steps. Also wasn't obvious there was actually anywhere suitable for them to sit (all high chair's in immediate vicinity to the steps, singular sofa seating area hidden around the corner) so we had to stand around a mobility scooter in the car park to finish up! Food was average. Avoid the duck rolls - they are just deep fat fried lettuce in which I found 2 TINY pieces of duck hidden across the 3 sections. Very disappointing considering the size and presentation. Did feed back to the manager who seemed stressed and not overly friendly. She did come out to the car park to tell us we could come back to the table as we actually should have had it for another 30 mins and there had been a mistake with regards to timing. Blamed new staff for lack of details at the time of booking and miscommunication regarding timings rather than taking accountability. No real apology or concern. None of us would...

My wife and I just had the worst valentine meal in 35 years together thanks to the one place we keep coming back to all the time - totally ruined the night! It was way too hot, the music was uncharacteristically loud and was a loop of sax-heavy dance music. When we got there the staff were queuing up to ask us for our orders like they needed the seats back immediately, once the excellent food was served it became the place where service goes to die! One waitress we’ve never seen there before clearly saw both my wife and I waving for her but ignored us entirely multiple times, another waitress cleared our table and asked if we wanted to see the desert menu, then fell off the side of the world and wasn’t seen again. Eventually it took 25 minutes to get the bill after thus one waitress paid YS some attention, then another ten minutes for the card machine. This is NOTHING like the service we know and respect for our many many previous visits, that said many of the staff we had never seen before so maybe they were new/temporary. It won’t stop us from returning but honestly it was one of the worst service experiences we’ve ever had and certainly the worst for a...

Lovely food but I called and paid some money off my brothers bill in advance for his birthday with the staff saying they would let him know on arrival. No message was delivered and the bill was given in full. My brother had no idea. Such a shame as it was meant to be a surprise and it took my dad mentioning it that my brother realised (after the meal) I appreciate these things happen but it was a little upsetting that he paid the bill in full without realising his drinks were paid for. Cash was given back to him luckily. Just a shame the message wasn’t given as he’d probably have had a few more bits from the menu.

EDIT Thank you Justin, I really appreciate your response. My whole family love the food and atmosphere at your establishment. Like I said, it’s no reflection on the food it was more it was a birthday gift (we both have kids and rarely get time to do birthday presents for each other anymore) so it was a shame but again these things happen. It certainly won’t stop us from Returning to the rising sun. I appreciate you are very busy, it is purely a comment on the payment not being mentioned.

He had a lovely...