The Three Horseshoes — Restaurant in England

start, the venue was in the Halloween spirit with some fun decorations. The atmosphere was lovely, even as it got busier. The tables and carpet were clean, and the cutlery was laid out. I first ordered belly pork with bacon rosti and vegetables. Unfortunately, the pork was swimming in oil with what seemed to be some onion skin stuck to the bottom. The rosti was extremely salty. I could still taste the salt about 10 minutes later while waiting for a new dish. I notified the waitress, who was apologetic and offered a re-fire or an alternative dish. From experience, the same dish again usually doesn't differ when it comes to flavor and grease issues. I decided to play it safe and order the beef burger. It took roughly 30 minutes to arrive, which considering I had problems with the first dish, I expected it to be a bit quicker. Although they did receive a sudden, unexpected boom of customers that had come in since I received the first dish, they were clearly unprepared for it, seemingly not the norm for a Tuesday night. But they should have prioritized my dish, as I did see many plates leave the pass while I waited. It was a different waitress that took the reorder, so there may have been a miscommunication with the extra rush. I was also not checked on during the long wait and had to flag a waitress down for an update. The burger was as anyone would expect from any standard restaurant, although once again quite heavy on the salt. It also didn't come with fresh cutlery, and after a short wait, I decided to take some from another table. The service from the waitresses was polite and professional; however, I was disappointed overall with the issues above. I did speak to the manager at the end, and she agreed on the problems with the pork dish and salt content. It seems she is having to work with a difficult chef, which isn't really her fault. She took the criticism without getting defensive and kept professional. I ordered an apple and berry crumble to go, and it definitely saved the night. The fruit was soft, the crumble was crunchy and not at all soggy, and it wasn't too sweet. Absolutely spot on. In conclusion, the whole experience was about par. I received the second dish 45 minutes after I received the first, with re-ordering about 5 minutes after the first arrived. Food quality was obviously not on point, having to return the first dish. The staff, although polite, missed some key service points. The manager's great attitude and the pudding did bring the overall score back up at the end. On top of that the prices of the dishes are very fair. Also the manager put my drink on the house. I would consider going back hopefully when it's a...

Went for a meal with my friend, waited 45 minutes to be asked what we’d like to order, and we’d booked a table! Other people who were in after us got served first!! Food was lovely, however went to pay and I asked the staff what the approx waiting time was to order, one girl said 15-20 is the longest we wait. Then the owner (lady) said you waited 25 minutes that’s it!! with a complete attitude!! And said plus you were late anyways, we were late by 10 minutes no reason to have an attitude! She then turned her back on me started talking to a girl behind the bar about my attitude!!! Sorry YOU had the attitude not me! I never raised my voice once! All you had to say was am sorry it usually takes about 15 minutes to take your order but tonight we were running late! SIMPLE!! There was no need for the attitude you give me!! I come to the three horseshoes a lot and your attitude and customer service skills is horrendous every time, you don’t have any. Well never again do I come in!! Never will I recommend this place!! You ruined our night!! The girl who told the payment agreed with me and I said I no she’s the “owner” but you do not speak to people like that! I felt sorry for the bar staff and customers to witness this and...

Just had breakfast with Santa 24/12/23 well I say breakfast but what was served up was not good. Initially we were led to our table and ignored for ten minutes, a member of staff walked past and put a small glass of orange on the table, never said a word and walked off. The table wasn’t prepared, no Christmas cracker like other tables, no activity for our daughter like other tables. We were eventually offered a cup of coffee, however had to ask for milk which the staff member seemed unimpressed that we bothered her. 35 minutes later three breakfasts were placed on the table, of the three breakfasts one had no fried bread one had no egg and the child’s breakfast was more beans than anything else, the sausages were undercooked the bacon and black pudding were good though. The waitress totally ignored us the whole time we were there not once were we asked how our meal was or did we need anything like a coffee refill which would have been nice. All in all not a good breakfast with Santa. There are others in billingham which were...