The Victoria Inn — Restaurant in England

9 family members came to the Vic last night 25th for a birthday meal for my son we was there at 5 pm as requested, although there was 9 of us ,we were squashed in on a table for 8 , my son in-law got the spare chair that was up against the wall and put on the end of the table to be more comfortable , only to be told by the blonde waitress,not to sit there as they couldn't get around the next table, which we understand, even though there was plenty of room, we never made a fuss,so my son in-law was eating his food on the corner of the table, which was very uncomfortable for him , although we sat there eating our food and desserts,,and up to the point of finishing and leaving the table, the table at the side of us , which he was supposedly blocking stopping staff from going around, wasn't even used ,the people was just turning up, when we was leaving, perhaps the waitress should of checked the time of when they were coming or even better layed the table for 9 as booked,as my son in-law was uncomfortable for no reason, , The food was good except for the steak and ale pie, it was very dry and no gravy in the pie ,I had to ask a young lad with dark hair to get some gravy for me and showed him if was all dryed out,he didn't make anything of it and got some gravy from the carvery,which took the taste of the steak and ale pie away, I really should off sent it back,but didn't want to embarrass my son on his birthday,in front of all family members, after spending nearly £200 for all meals and desserts, I asked the dark hair waitress for a full receipt,so I could see what my family members owe me,,she mumbles something,gave me a receipt ,my cousin wife was there and went back and said to me Infront her husband, how she wasn't helpful and stood there pressing the till with one had ,and the other hand on her hip ,she gave the impression she couldn't be bothered ,I know they were all very busy, due to having a band playing later in the evening, but although the pie was rubbish,the thing that upsets me most as we booked for 9 and all put on a table for 8 , leaving my son in-law uncomfortable on edge of table,when he could've stayed on the end , being more comfortable,as nobody turned up , hopefully if there is a next time we will get a table for the right amount of people,so nobody feels uncomfortable, the rest of the staff was lovely and friendly and helpful but the 2 waitress and the young boy we had ,needs more training in customer service and being more helpful and perhaps with a smile as no one even came over to check it the food was ok ,as stated when asked for gravy and showed the young lad how dry the pie was ,it...

A mixed bag on our first visit for a carvery today. We booked for 2:30pm and arrived around 2:20pm. Upon walking in and checking in, there was obviously something amiss, mentions of 'someone having been moved earlier and the table wasnt ready'. I assume this meant onto our table. However another table was found and we were seated. Our drinks order was taken and 10/15 minutes later they arrived by another staff member and we were asked for our food order. We stated carvery and then more time passed before another member of staff came over and asked if we'd like to see the pudding menu. We explained we'd like our carvery first. He apologised and looked rather embarrassed.

More time passed and we eventually got called up for our food, it was around 3pm now. The food looked good, the gentleman serving the meat was very pleasant and the portion was spot on. The vegetable selection was ok, a wider amount would have been nice.

Sitting down and eating was the star of the show and the food didn't disappoint recommendations we'd had. It was delightful. We'd come back for the food!

Here's where it went downhill again. Upon finishing our food we were ignored for an eternity before yet another staff member came over and asked if we'd like the pudding menu. He returned with it after a while and then we got ignored for another 20 minutes or so. Several members of staff seemed to walk past oblivious to us, one even making eye contact and one serving the couple next to us before rushing off before we could get her attention.

Eventually we decided to pay and leave. We didn't at any point get asked how everything was until after we'd paid. We explained about the dessert fiasco and were told it'd be passed on.

We appreciated it was busy, but there's no excuse for poor service or being ignored. Yes we could've made a fuss or chased staff, but that's not us and we shouldn't have to.

I'm giving three stars based on the food alone, the service however was sub par and I'll leave that for now. I'm not ruling out a return, but if the service was this poor a second time, we'd not return...

On arrival for lunch, pre booked.. Was asked loads of times who I was, couldn't find me on system called me many people's name before finding correct person. Was shown to our seats where we was informed straight away .. we don't do table service here you need order at the bar, ok so asked for menus, brought Over and slammed on the table. Went to bar to order food the bar staff was more worried talking to the men than serving customer for food. Asked for assistance and told goto carvery they do it there. Ordered food ,. drinks brought to table by two men who were polite as anything and wished us a happy afternoon. Now was told get our food, which was adequately warm, I had asked three times for my latte that was ordered with the other drinks beforebeing brought over. Asked if everything OK. Asked girl who slammed the menus down to clean our table as there was five of us and that the children can have their pudding, the waitress took two plates away did not come back for the rest. We waited for her to return but 10 minutes later with no arrival from her I went and found her cleaning another table. Asked her again to clean table, someone else came in and done it, why?? If your cleaning one table clean it properly then go onto another table. The meals were OK, the service from certain female young staff was shoddy as anything, I will not be going back in a hurry, but as and when I do return I do hope that the service will be better than what we had today. I do think that staff should wear name tags so at least you can give praise or negative comments to the correct person when putting in a complaint and they know who your talking about. So all in all... Not. In no hurry go back even though just up the road from us. Reading other reviews I get where they are coming from. Staff need to look after customers, clean tables when asked, bring drinks etc when asked not leave for another member of staff to do your job that you get paid for. I know this much though whenMr& Mrs Trick had the place it was run a lot better...