The White Hart, Wroughton — Restaurant in England

Went in for lunch. Can't comment on rooms as didn't stay overnight.When we arrived we were told to sit anywhere. No one offered us a menu. I helped myself to a menu from the table near the door. We asked what pie of day was. Were told by waitress she thought it was steak and ale but would check with chef. She never came back to tell us the answer. I has to go and ask her. I ordered 3 steak & ale pies with chips and 2 drinks. I paid as I knew we would not be having anything else. We had just called in for lunch. I paid the amount requested but thought drinks must be expensive as it was more than I thought. I asked for the bill for our records. When I checked the bill I noticed it had 10% service charge added. This irritated me as it is just a pub and I believe tip should be what you wish at the end of the meal and up to that point the service was bad !! The next customer who ordered food at the bar queried her bill as she thought it was more than expected. She was told rather bluntly a 10% service charged was added to the food. .She paid anyway. Next customer asked for the lunch menu (sandwiches) and were told they were not doing that menu. It was the main menu or nothing When the food arrived the pie had plenty of meat but the pastry was a little under cooked. We found a strange object, some kind of stalk, on one plate which was left on the side of the plate and we left. Service was not good ! It was all a bit cold. We will not be visiting again. The place was very quiet and we were there at what should be peak lunchtime. Pub we went in to in next village was packed and we could not get in. Not difficult to see why this one...

Nice welcome from friendly staff and first impression of the room was favourable. Lovely white clean bed linen and towels, and enough toiletries in the bathroom. I had the disabled room (not requested) and the shower washed over most of the wet room floor. Apart from the main door into the rooms, there was a french door - so it was not possible to have a window open for fresh air ventilation overnight. Heating very good from a small wall radiator, and excellent heated towel rail. Unfortunately the room was quite noisy due to other guests talking outside and suitcases being rolled by the room on both sides, and a very noisy barking dog in the next room. Excellent tea/coffee in the room, with the most delicious biscotti (home made??), and staff kindly gave me a flask of cold, fresh milk to take back to my room. Good lighting in the room, and I noticed that there was a hairdryer in the bedside tables drawer. TV fine. Sufficient storage space for a short holiday. The room and bathroom were clean and tidy and bed moderately comfortable. The dining area in the pub was very cold which meant eating my evening meal whilst wearing a coat. The temperature at breakfast time was just as low. Evening meal was tasty and a very generous portion size, and it was served on hot plates. Unfortunately the breakfast was served on a cold plate, and the English breakfast itself was overcooked. Despite these grumbles I would definitely visit again, and would recommend this hotel...

I went in for a mid week lunch time drink with a friend. The first thing that amazed me was the price of a glass of wine! It was over £7! This is probably set by the brewery but The Check In, also in Wroughton sells a large glass of wine for under a fiver. The second moment of frustration was when I wanted to pay the £14 + bill with a £10 note and a £5 note. She asked me if I had change and I said 'I do have some £2 coins but I save them.' Without any pleasantry she states she had no change. I did contend this once, but she insisted she was changeless and I found myself having to relinquish my £2 coins. There was about 4 other people in the pub and it was 12.30! What business doesn't have change so early in the day? The pub has an appearance of ye olde worde charm and at first glance looks lovely, but then I noticed a bowl on a table which was catching water from a leak in the roof, paint and plaster flaking off the walls and the carpet in the ladies toilets needed a good hoover. Comparatively, I went to this pub about 7 months ago for a meal with my granddaughter on a Sunday. The prices were probably similar, but we were greeted by a smiling young woman and all the staff who served us were pleasant and helpful. The food we had was delicious. I was sat in a different area and the pub was busy and as far as I could tell the place was clean and I didnt notice any problems with the building itself at that time. Maybe it could do with a refurb and bar staff that make you...